Revenue Operations Specialist; Hybrid- Boston/Waltham) Boston or Waltham, MA
Listed on 2026-09-09
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Business
Business Analyst, Business Intelligence, CRM Systems & Management, Business Systems & Technology Analysis
Location: Northern
Revenue Operations Specialist (Hybrid
- Boston/Waltham)
Boston or Waltham, MA
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity and courage of a small business owner. There’s something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, non‑profits and individuals to succeed by giving them all the help and tools they need to grow online.
We’re energized by new challenges and new possibilities-and we’re just getting started!
Revenue Operations Specialist
At Constant Contact, we are seriously awesome people who take ownership and make an impact by operating with the mindset, integrity, and courage of a small business owner. There's something profoundly rewarding about knowing that your work empowers people everywhere to pursue their dreams. Here, we all play an integral part in helping business owners, entrepreneurs, nonprofits, and individuals succeed by giving them the tools and support they need to grow online.
We're energized by new challenges and new possibilities—and we're just getting started!
Our Rev Ops team is looking for a Specialist to join us in our Waltham or Boston office, and help support and scale operations across our Go-To-Market organization.
A successful Revenue Operations Specialist will combine strong analytical skills, systems knowledge, and operational problem-solving to make our revenue teams more efficient and effective. In this role, you will partner with Sales, Customer Success, Marketing, Enablement, and other GTM teams to improve processes, build scalable solutions, maintain high-quality data, and turn business needs into effective operational workflows. You will have the opportunity to grow your technical and analytical capabilities while contributing directly to initiatives that impact how our revenue organization operates.
What You’ll Do:- Support cross-functional Revenue Operations initiatives by gathering requirements, analyzing existing processes, identifying opportunities for improvement, and helping implement scalable solutions across the GTM organization.
- Partner with Sales, Customer Success, Marketing, Enablement, and other stakeholders to translate business needs into clear operational and system requirements.
- Build and maintain Salesforce configurations, including flows, validation rules, assignment logic, reports, dashboards, and other enhancements across the Salesforce ecosystem.
- Support the implementation of new GTM processes and business requirements, ensuring solutions align with operational goals, established processes, and key performance indicators.
- Support solutions through testing, deployment, and post‑launch validation to ensure new processes and system enhancements work as intended and deliver the expected business outcomes.
- Analyze GTM and customer lifecycle data to identify trends, surface opportunities, measure performance, and provide actionable insights to business stakeholders.
- Build and maintain reports and dashboards that provide visibility into sales performance, customer lifecycle metrics, productivity, and operational effectiveness.
- Improve data quality and integrity across revenue systems by maintaining consistent data definitions, reporting logic, documentation, and governance standards.
- Identify and implement AI‑powered solutions that automate manual processes, accelerate analysis, improve productivity, and create efficiencies across Revenue Operations and GTM workflows.
- Troubleshoot system and process issues, investigate root causes, and support day‑to‑day operational requests through JIRA or similar ticketing and work management systems.
- Create and maintain clear technical and process documentation for workflows, system configurations, business requirements, and operational processes.
- Participate in agile operating processes, including backlog refinement, prioritization, testing, deployment, and ongoing optimization of Revenue Operations solutions.
- 1–3 years of experience in Revenue Operations, Sales Operations,…
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