Business Office Manager - Senior Living

Description

Business Office Manager

Location:

Meadow Valley - Traverse City, Michigan
Job Type: Full-time
Pay Rate:
Starting at $55,000 annually plus monthly bonus potential

Make a Difference—And Own Your Future

At Wallick Senior Living, our team understands that senior living is not just a job, but a calling. We take pride in caring for and empowering our residents as they choose to enjoy their golden years with us. With 1,000+ employees and a mission to open doors to homes, opportunity, and hope, we take pride in fostering a supportive and collaborative work environment where every employee-owner plays a vital role.

A Career with Wallick Senior Living Means…

• A Unique Approach to Senior Living:
  Our associates power Wallick’s approach to senior living that goes beyond care to ensure our residents live their best lives through meaningful activities, delicious meals and round-the-clock support.
• Pay-on-Demand: access your money as you earn it.
• Exceptional Benefit Package:
  Health, dental, vision insurance effective within 2 weeks of starting your new job. Other benefits like gym membership reimbursement, paid parental leave, 401K, and more!
• Work-Life Balance:
  Paid time off, including paid parental leave.
• Supportive Culture and Rewarding Work: A team-oriented environment where associates make a meaningful impact by helping individuals maintain independence and quality of life.
• Resident Stories That Stay with You:
  From Maurine, who found an “instant family” to Evelyn, who recently celebrated her 105th birthday with us, our residents enjoy a sense of community that is created by you!
• Career Growth:
  Tuition reimbursement, training, professional development, and advancement opportunities within a company that invests in its people.
• Employee Owned, Resident Focused:
  As a 100% employee-owned company, your daily work (supporting our residents) also contributes to your financial future by sharing in our profitability.

What You’ll Do

• Manage the full resident lifecycle from an administrative standpoint, including completion of resident agreements, coordination of move-in/move-out processes, and maintenance of filing systems.
• Process Community billing and send monthly statements to Resident/POA and oversee all aspects of the community’s billing process, including generating and sending monthly statements, processing payments, and managing collections for all payors. follow up on late or incorrect payments from all payors. Maintain and update accurate resident financial records and data to support internal processes and external billing requirements, including Medicaid claims.
• Serve as the primary liaison for residents and families on administrative and billing-related inquiries, ensuring clear, timely, and compassionate communication.

• Supervise the front office team, ensuring smooth daily operations, consistent coverage, and a professional, welcoming environment.
• Supervise the day-to-day front office functions and staff to include team leadership, including creating staffing schedules, payroll timekeeping approvals, engagement, development, and performance coaching and reviews.
• Support receptionist team development through ongoing feedback, performance evaluations, and identifying opportunities for growth and training.
• Process Accounts Payable, working with other departments to ensure timely and accurate coding and submission.
• Collaborate with the Executive Director and Finance / Regional Business Office Manager on business office operations, and elevate significant issues as needed.
• Complete monthly staffing schedules and enter into Dayforce for direct reports
• Maintaining and ordering office supplies for campus

• Maintain documents/data to assist…