Client Success Director

Abacus Insights is transforming how data works for health plans. Our mission is simple: make healthcare data usable, so the people responsible for care and cost decisions can act faster, with confidence.

We help health plans break down data silos to create a single, trusted data foundation. That foundation powers better decisions—so plans can improve outcomes, reduce waste, and deliver better experiences for members and providers alike. Backed by $100M from top investors, we’re tackling big challenges in an industry that’s ready for change. Our platform enables GenAI use cases by delivering clean, connected, and reliable healthcare data to support automation, prioritization, and decision workflows—and it’s why we are leading the way.

Our innovation begins with people. We are bold, curious, and collaborative—because the best ideas come from working together. We embrace the thoughtful use of AI and automation to drive innovation and efficiency, and we look for individuals who are curious and adaptable—those excited to leverage emerging technologies to enhance how we work—while keeping human insight, connection, and our clients at the center of every decision.

Ready to make an impact? Join us and let’s build the future together.

The Client Success Director is a high‑impact role designed for a leader who thrives on ownership and accountability. You are the single, accountable owner for a portfolio of healthcare clients, with end‑to‑end responsibility for client outcomes and the overall P&L health of your portfolio. While this is an individual contributor role, it operates at a General Manager level. Accountability is not shared or escalated—you are the owner of results.

You hold a true seat at the table, driving meaningful business results including retention, growth, and measurable value delivered through Abacus solutions. You think and act like a business owner, treating your portfolio as if it were your own, and making decisions accordingly.

You serve as both the voice of the customer inside Abacus and the face of Abacus to your clients. You build deep, trust‑based relationships with C‑suite and senior executives, operating as a strategic advisor who understands your clients’ businesses as well as—often better than—they do. By deeply understanding each client’s strategy, pressures, and competitive landscape, you anticipate what’s coming next, proactively identify expansion opportunities, and mitigate risk well before it becomes an escalation.

Success in this role requires leading through influence. You routinely mobilize cross‑functional teams—including Client Data Engineering, Product, PMO, Analytics, and Client Requirements—to deliver exceptional outcomes, despite having no direct authority over them. You build alignment, create urgency, and drive execution, stepping forward to own challenges, champion solutions, and ensure follow‑through—while giving credit to the teams who help make it happen.

This role is ideal for a builder and business owner at heart—someone energized by complexity, ambiguity, and pace. You don’t wait for perfect clarity; you create it. You communicate with executive presence, distill complexity into decisive action, and move seamlessly between strategic leadership and hands‑on problem solving. If you’re motivated by real accountability, visible impact, and the opportunity to shape both client success and company growth, this role offers that challenge—at scale.

• Client Outcomes, Not Activities. You own the results your clients achieve with the Abacus platform — retention, satisfaction, and measurable business value. You are not managing tasks; you are delivering outcomes.
• Executive Relationships & Trust. You build and sustain C-suite and…