Process Design and Governance Specialist

## Process Design and Governance Specialist Apply:
Home - USA:
Part time:
Posted Yesterday:
End Date:
September 28, 2026 (16 days left to apply):
R0019204#
** Who are we?
** Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries.

People join Howden for many different reasons, but they stay for the same one: our culture. It’s what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities – work / life balance, career progression, sustainability, volunteering – you’ll find like-minded people driving change at Howden.
** Function:
** Operations Excellence / Business Process Management
*
* Reports To:

** Head of Business Services
*
* Location:

** Remote
* * Position Summary
** The Process Design and Governance Specialist is responsible for designing, documenting, and governing end-to-end business processes across the brokerage's global operations. This role ensures that processes supporting placement, claims, underwriting support, compliance, and client servicing are standardized, efficient, well-controlled, and compliant with regulatory requirements across the jurisdictions in which the firm operates. The role acts as a bridge between operations, technology, risk/compliance, and regional leadership to embed consistent, scalable, and auditable ways of working.
** Key Responsibilities
**** Process Design
*** Lead the design and redesign of core operational processes (new business placement, renewals, mid-term adjustments, claims handling, endorsements, certificate issuance, accounting/settlement) to improve efficiency, consistency, and client experience.
* Develop process maps, standard operating procedures (SOPs), workflow documentation, and RACI models for global and regional teams.
* Partner with technology and digital teams to translate process requirements into system workflows, automation opportunities (RPA, workflow tools), and platform configurations.
* Facilitate process design workshops with stakeholders across broking, claims, compliance, finance, and regional offices.
* Identify opportunities for process simplification, standardization, and harmonization across regions and business lines while accommodating local regulatory nuances.
** Governance
* ** Establish and maintain a process governance framework, including process ownership, version control, review cadence, and change management protocols.
* Define and monitor key process controls, ensuring alignment with internal audit, regulatory, and E&O (errors & omissions) risk requirements.
* Maintain a central repository/inventory of approved processes and SOPs, ensuring documentation is current, accessible, and consistently formatted.
* Support internal and external audits by providing process documentation, evidence of controls, and gap remediation plans.
* Chair or support process governance committees/forums; track and report on process exceptions, control breaches, and remediation actions.
* Ensure new products, regulatory changes, or M&A integrations are assessed for process impact and appropriately governed before go-live.
** Continuous Improvement & Change Management
*** Monitor process performance using KPIs/metrics (cycle time, error rates, rework, compliance exceptions) and drive corrective action plans.
* Apply Lean, Six Sigma, or equivalent methodologies to identify root causes of inefficiency and control failures.
* Manage change control for process updates, including impact assessment, stakeholder sign-off, training…