CX Product Manager

## CX Product Manager Apply:
Not Designated - CW:
Charlotte, NC, USA:
Dallas, TX, USA:
New York, NY - 730 Third Avenue:
Full time:
Posted Today:
End Date:
September 17, 2026 (6 days left to apply):
RThis is a Non-Employee Contingent Worker Role providing services for TIAA’s family of companies and will be employed by TIAA's preferred 3rd Party Supplier. As a Non-Employee CW, perform a variety of moderately complex business planning, support, and project-related duties. Demonstrates an exceptional standard of quality and holds themselves accountable to achieving excellent results.

This role will sit onsite, likely in a hybrid capacity, at the location(s) listed in this posting.

The anticipated term of this engagement will be 2 months. This term could be extended based on company business needs.
** Experience Product Management
** Defines and implements solutions for key experiences/channels within specific client journeys.

** Key Responsibilities and Duties
*** Define and review key performance indicators (KPIs) to evaluate impact and effectiveness of solutions.
* Lead the Experience product management lifecycle for assigned platforms/channels within specific client journey. Understand and represent user needs.
* Collaborate with Product Managers, Technology, Design, and other teams to identify, prioritize, design, and deliver key solutions.
* Champion Voice of Customer activities including co-creation sessions, primary research, persona and empathy development, journey mapping etc.
* Partner with the cross-functional leadership team to help define the roadmap priorities and ensure that it remains aligned with the broader strategy and priorities.
* Drive feature/capability roadmap assessment and development across assigned areas/channels to deliver customer and business outcomes.
* Foster innovation, collaboration, leverage new technologies and champion measurable impactful change to build TIAA's customer experience brand through internal and external initiatives.
** Educational Requirements
*** University (Degree) Preferred
** Work Experience
*** 5+ Years Required; 7+ Years Preferred
** Physical Requirements
**
* Physical Requirements:

Sedentary Work  
** Career Level
** 9IC  Related Skills Analytical Skills, Collaboration, Continuous Improvement Mindset, Customer Engagement, Data-Based Decision Making, Group Problem Solving, Influence, Innovation, Product Design, Product Management, Product Performance/Improvement Monitoring, Relationship Management, Story Telling

Start Date:

05-Oct-2026

End Date: 31-Dec-2026

Travel Required:

No
** Anticipated Posting End Date:
** Base Pay Range: $70.19/hr - $87.02/hr Actual base salary may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.