Office - Supervisor

OFFICE SUPERVISOR

For more than 50 years, SSA has partnered with cultural attractions to design the hospitality experience journey, freeing our partners to remain mission-focused.

We bring together admissions, culinary, and retail with innovation and human connection to shape a seamless guest journey.

Our focus is on people, innovation, and operational intelligence as a means to create special moments with lasting impact. We call it 452 Hospitality, the foundation of how we serve our partners and their communities.

Reports to:

Administrative Operations Manager

• Live out 452 Hospitality by delivering warm, welcoming, and memorable experiences for every guest and client.
• Perform the duties of the Administrative Operations Manager in their absence.
• In times of need assists the operational managers and park operations staff in the park, as delegated by Administrative Operations Manager.
• Support integration and training of new employees.
• Maintain a clean, safe and organized work environment.
• Uphold company policies and procedures.
• Provides branch administrative support in the form of answering telephones and word processing.
• Responsible for communicating proper documentation on discrepancies to Administrative Operations Manager and employee accountable upon delegation.
• Additional responsibilities may be added at any point to include administrative assistant help, projects, operational tasks, etc.
• Prepares and updates Unit Addendums for employee handbook as necessary or as delegated by Administrative Operations Manager.
• Supports and maintains a secure and safe cash room. Managing limited access to only approved personnel by General Manager of location. Keeping all personal items outside of cash room/office.
• Responsible for issuance and checking in all banks at, ensuring sufficient paperwork & daily closing sheets are turned in.
• Responsible for proper uniform handling in the absence of Administrative Operations Manager.
• Responsible for performing cash pick-ups and change orders on a needed basis.
• Certain administrative tasks can be appointed such as the implementation of legal paperwork, time keeping equipment oversight, HRIS management, recruitment support, engagement program support and progressive documentation support.
• Responsible for the counting of the daily receipts.
• Responsible for pulling & closing banks daily.
• Works quickly and efficiently to reconcile any discrepancies or questions regarding reports and/or balances.
• Responsible for I-9 and file management.
• Supports unit in being an example for Company & Client guidelines with regard to Sustainability/Conservation efforts. Displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Supports SSA / Unit in driving community effort through hiring efforts, engagement activities, and focus on opportunities of giving back.
• Perform other tasks as deemed necessary.

• Promote an inclusive & supportive approach within the Brand team, with networking continuing at all units.
• Focuses on removing barriers and empowering growth and opportunity for team members at all levels.
• Leads by example through Sustainability/Conservation efforts; displays knowledge of efforts in business application as well as giving adequate opportunity for teaching to unit staff as necessary.
• Engages with SSA/Unit in driving community effort through engagement activities and focus. On opportunities of giving back.

• Strong interpersonal and communication skills.
• Ability to read, count, and write to accurately complete all documentation and daily paperwork.
• Exceptional problem solving/decision making skills combined with the ability to be organized.
• Demonstrates financial management, analytical, planning, and support skills.
• Thrive in a team environment while having the ability to work independently and demonstrated flexibility in a fast-paced environment.
• Computer knowledge and skill level for intermediate office functions inclusive of cash management system online, POS systems, and excel.
• Physical ability to stand for extended periods and to move and handle boxes (10-35lbs) as necessary to operation, which entails lifting, and perform all functions as set forehand above.
• Ability to work varied hours/days, including nights, weekends and holidays, as needed.

• Two-three years cash handling experience.
• Two years administrative experience preferred.
• One year of supervising/management experience.
• Serv Safe or Food…