Client Success Specialist; AOS

The Client Success Specialist (AOS) is responsible for serving as a liaison to a variety of Well Sky clients. The scope of this job includes navigating specific workflows to process client requests, working closely with executive leaders to find resolutions, and maintaining long-term client relationships. This position is based at Well Sky's World Headquarters in Overland Park, KS and will support our Coding and Revenue Cycle Support business.

Well Sky is where independent thinking and collaboration come together to create an authentic culture. We thrive on innovation, inclusiveness, and cohesive perspectives. At Well Sky you can make a difference.

• Engage with clients regarding requests for contract adjustments specific to financial commitments and navigate through requests to understand opportunities while strengthening client partnerships and experiences with Well Sky's solutions.
• Partner with clients to ensure all conversations and action items are completed efficiently and on time.
• Maintain a broad understanding of client lifecycle engagement expectations across Well Sky's business and operational teams, identify opportunities for increased client alignment, and partner with client organizations to streamline experiences in order to maximize long-term value.
• Partner with internal stakeholders and business owners to recommend client negotiation strategies.
• Analyze and craft proposals and other business-related communications.
• Perform other job duties as assigned.

• Bachelor's degree or equivalent experience.
• At least 2-4 years of relevant work experience.

• Experience leveraging Generative AI tools (e.g., Gemini, Copilot) to automate routine workflows, draft client communications, or analyze data.
• Proficiency in Microsoft 365 applications (particularly Excel for data analysis and Outlook for high-volume email and calendar management) and hands-on experience navigating Salesforce.
• Strong organizational and project skills, with a proven ability to multi-task and prioritize deliverables in a fast-paced, rapidly changing environment.
• Proven ability to navigate complex, high-stakes client conversations and a track record of developing creative, out-of-the-box solutions to resolve challenging client inquiries.

• Willing to work additional or irregular hours as needed.
• Must work in accordance with applicable security policies and procedures to safeguard company and client information.
• Must be able to sit and view a computer screen for extended periods of time.

• Excellent medical with Rx, dental, and vision benefits.
• Mental Health support through EAP.
• Generous paid time off, plus 13 paid holidays.
• 100% vested 401(K) retirement plans.
• Educational assistance up to $2500 per year.

Well Sky provides equal employment opportunities to all people without regard to race, color, national origin, ancestry, citizenship, age, religion, gender, sex, sexual orientation, gender identity, gender expression, marital status, pregnancy, physical or mental disability, protected medical condition, genetic information, military service, veteran status, or any other status or characteristic protected by law.

Well Sky is proud to be a drug-free workplace.

Applicants for U.S.

-based positions with Well Sky must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.

Certain client-facing positions may be required to comply with applicable requirements, such as immunizations and occupational health mandates.

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Well Sky is a technology company leading the movement for intelligent, coordinated care worldwide. Our next-level software, analytics, and services power better outcomes and lower costs for stakeholders across the health and community care continuum. In today's value-based care environment, Well Sky helps providers, payers, health systems, and community organizations solve tough challenges, improve collaboration for growth, harness the power of data analytics, and achieve better outcomes by further connecting clinical and social care.