Director, Sales Operations and Analytics

Director, Sales Operations and Analytics

At Nestlé Health Science, we believe that nutrition, science, and wellness must merge, not collide. Here, we embrace the intrinsic connections of these three pillars, harnessing their collective strength to empower healthier lives. Our broad product portfolio includes renowned brands like Garden of Life®, Nature's Bounty®, Vital Proteins®, Orgain®, Nuun®, BOOST®, Carnation Breakfast Essentials®, Peptamen®, Compleat Organic Blends®, and more. We also have extensive pharmaceutical expertise, offering innovative medicines that aim to prevent, manage, and treat gastrointestinal and metabolic-related diseases.

At Nestlé Health Science, we bring our best for better lives. Our people are challenged to bring fresh, diverse views and make bold moves to empower healthier lives through nutrition. We know brilliant ideas can come from anyone, anywhere. Here we embrace the entrepreneurial spirit and collaborate with teams that champion focused and forward thinking. We are committed to fostering professional growth and celebrating the achievements of our people along the way.

We offer dynamic career paths, robust development, opportunities to learn from talented colleagues around the globe, and benefits that support physical, financial, and emotional wellbeing.

Join us to innovate for impact and reimagine the future of health and nutrition for patients and consumers.

Location: Remote or hybrid role based on the selected candidate’s geographic location. Preference will be given to applicants who live within a commutable distance of Bridgewater, NJ.

Summary:

The Director, Sales Operations and Analytics serves as the strategic leader responsible for advancing commercial effectiveness, field enablement, data strategy, and operational excellence for Nestlé Pharma. This role partners closely with senior Commercial, Medical, Market Access, Finance, IT, and Analytics leaders to define priorities, shape the commercial operations roadmap, and ensure the organization has the systems, insights, governance, and field tools needed to drive disciplined execution and informed decision-making.

• Sets the strategy and operating model for commercial operations, analytics, field enablement, and data-driven decision making.
• Leads the development, effectiveness and maintenance of field CRM systems, and leads their use in enabling field force efficiency.
• Advises Sales, Marketing, Market Access, Medical, Finance, IT, and senior leadership to drive field productivity, commercial effectiveness, decision-making, revenue enablement, and operational scalability.
• Enables coordination and integration of CRM systems with enterprise platforms and business processes, driving digital transformation initiatives that improve operational effectiveness, scalability, user adoption, and measurable business outcomes.
• Works with Marketing and Market Planning on the development of targeting and customer segmentation, and drives integration of target lists and call plans into CRM/SFA systems.
• Provides strategic direction and oversight of territory alignments to assure adequate coverage of key accounts.
• Establishes, scales, and leads vendor utilization strategy.
• Collaborates with IT partners, analytics teams, and key stakeholders to drive cross-functional alignment, promote knowledge sharing, and enable efficient utilization of digital tools and data-driven practices.
• Develops and implements QA/QC processes and governance standards for critical data elements, ensuring data accuracy, privacy, security, regulatory compliance, and responsible use of digital and AI-assisted technologies.
• Owns Data Warehouse strategy, data governance, and utilization across the organization, ensuring business decisions are informed by…