Forward Deployed Product Manager

About Probably Genetic

Probably Genetic is changing the lives of patients living with severe, complex diseases. Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients. Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients. In doing so, we help patients access diagnoses, clinical trials, and treatments as early as possible.

We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves. We do well by doing right by patients. We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development. We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.

Probably Genetic has raised multiple rounds of funding from Silicon Valley’s best investors, including Threshold, Khosla, and Y Combinator, and offer competitive salaries, comprehensive benefits, and meaningful early stage equity.

We are looking for a Forward Deployed Product Manager who will lead a new product end to end, owning both the vision and strategy that will guide its growth. This role will also own the full post-sale relationship for key biopharma accounts, serving as the primary point of contact and consolidating customer requests, feedback, and patterns into a clear product roadmap.

You will turn raw data into compelling insight packages for customer stakeholders, run a regular cadence of check‑ins to surface opportunities and flag risks early, and serve as the internal voice of the customer as you partner with BD and engineering to prioritize improvements.

• Lead a new product line end to end, owning both the vision and strategy that will guide its growth

• Build and maintain a consolidated backlog of customer requests, feedback, and complaints across all accounts, identifying patterns and translating them into actionable product feature requests and roadmap

• Prepare and deliver polished, data-driven insight packages and presentations for customer stakeholders by turning raw data into clear, compelling narratives

• Own the full post-sale customer relationship for key biopharma accounts, serving as key point of contact, ensuring every customer receives a consistent, high-quality experience

• Establish and run a regular cadence of customer check‑ins, proactively surfacing insights and flagging risks before they become issues

• Partner closely with the BD and engineering teams to scope and prioritize customer-informed improvements, and serve as the internal voice of the customer

• Support ownership of the customer-facing product and related customer-facing tooling, contributing to product management and roadmap decisions

• Build lightweight AI‑assisted tools and automations to streamline customer reporting and reduce manual effort over time

• Collaborate with leadership on account strategy, renewal planning, and expansion opportunities across the biopharma and insurance customer portfolio

We are looking for a few specific things that will help you succeed in this role:

• 5+ years of experience in customer success, solutions, forward‑deployed engineering, product management, or a related client‑facing role - ideally in a biopharma, healthtech, or data-driven B2B environment

• Demonstrated ability to independently manage senior stakeholder relationships at large organizations, including running proactive account cadences and handling escalations

• Strong data fluency - comfortable working in spreadsheets and ideally with SQL or Python to pull,…