Event Registration & Database Specialist

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Full Time Colorado Springs, CO, US

2 days ago Requisition

Salary Range: $28.00 To $31.00 Hourly

DEPARTMENT:Space Sector Programs

REPORTS TO: Manager, Events, Registration & Customer Experience

POSITION SUMMARY/OBJECTIVE:

The Event Registration & Database Specialist is the primary technical resource responsible for the day-to-day execution of registration operations across Space Foundation's event portfolio. This role builds, configures, tests, and maintains event registration systems while ensuring data integrity, reporting accuracy, and exceptional attendee experiences.

Working under the direction of the Manager of Events, Registration & Customer Experience, this position executes registration strategies, supports onsite operations, maintains registration databases, and delivers exceptional customer service throughout the event lifecycle.

The ideal candidate is highly organized, technically proficient, detail-oriented, and enjoys solving complex operational challenges in a fast-paced event environment.

RESPONSIBILITIES:

The following briefly describes representative responsibilities of this job, but it is not intended to be a complete or all-inclusive listing of activities, duties or responsibilities that are required of this position:

Registration Systems & Database Administration

• Serve as the day-to-day administrator for Space Foundation's event registration platform.
• Test new platform functionality and recommend enhancements.
• Maintain templates, workflows, and reusable registration assets.
• Ensure platform configuration adheres to organizational standards.
• Execute data imports, exports, and list management.
• Build registration reports and dashboards requested by management.
• Support data integrity through consistent auditing, duplicate management, and accurate attendee records.
• Maintain, and distribute registration, attendance, financial, and operational reports to support event planning, customer service, and leadership decision‑making.
• Coordinate with Finance to ensure accurate processing, payment reconciliation, and reporting.
• Assist with CRM integrations and maintain consistency across connected systems (Hub Spot, Swoogo, etc.).
• Maintain strict confidentiality and security of attendee data while ensuring compliance with organizational privacy, payment processing, and data governance standards.
• Perform comprehensive quality assurance testing before registration launches.
• Support CRM synchronization and data validation.

Event Support & Execution

• Assist with pre‑event registration tasks, including data audits, badge proofs, and attendee lists.
• Participate in on‑site registration and check‑in operations, ensuring a smooth and efficient attendee experience at Space Symposium.
• Support VIP and invitation‑only event registration processes as directed.
• Help train volunteers and temporary staff in registration procedures and technology use.
• Assist with post‑event reporting and reconciliation.

Process & Team Support

• Execute registration standards, SOPs, and workflows established by the Manager.
• Recommend process improvements based on day‑to‑day operational experience.
• Assist in testing new technologies, workflows, and registration enhancements.
• Maintain current documentation for registration procedures.

Customer Service & Communication

• Provide outstanding customer service by responding promptly and professionally to attendee inquiries via phone, email, or chat.
• Resolve registration and payment issues with accuracy, empathy, and attention to detail.
• Support communication and confirmation processes to ensure attendees receive clear,…