Senior Communications Analyst

Position Summary:

The Senior Communications Analyst – Match Operations leads the planning, development, coordination, delivery, and evaluation of communications that support the accurate and timely execution of National Resident Matching Program (NRMP) Match activities. Operations communications translate Match processes, policies, system changes, deadlines, and data into clear, actionable information and educational resources for applicants, programs, institutions, medical schools, specialty organizations, and other Match stakeholders.

The role serves as the communications subject matter resource for day-to-day and strategic Match operations needs and is responsible for the lifecycle of operational messaging, from identifying communication needs and audiences through drafting, review, scheduling, publication, maintenance, and evaluation. The position works closely with Match Operations department leadership and all staff to ensure communications are accurate, appropriately timed, consistent across channels, and clear about the actions participants must take.

The Senior Communications Analyst – Match Operations is part of the Communications Department, and the role collaborates closely with the Senior Public Relations Specialist on shared departmental projects and when requested, while maintaining distinct accountability for Match process, system, deadline, and support communications.

This position is primarily remote; however, this position will be expected to attend meetings in the Washington, DC headquarters or other locations with sufficient notice and as directed by the CEO. There may be occasional overnight travel. Security and Privacy responsibilities are identified in the Acceptable Use Policy (AUP), which applies to all users, roles, and NRMP resources.

• Own and maintain an integrated communications plan and calendar for the Main Residency Match and Specialties Matching Service, including Match milestones, deadlines, system events, policy and system updates, and educational campaigns.
• Partner with Match Operations leadership and all staff to identify needs, define objectives and audiences, determine appropriate channels and timing, and establish review and approval pathways.
• Develop communications plans for new or changing Match processes, R3 system functionality, and other operational initiatives.
  • Anticipate risks, dependencies, and constituent questions from Match participants; identify what users need to know, when they need to know it, and what resources will help them take appropriate action.
• Lead communication planning and response efforts for high-volume and high-visibility Match activities, including Match Week, SOAP, Match Day, and SMS results releases. Develop contingency messaging and coordinate timely messaging related to operational issues, system disruptions, and other time-sensitive matters.
• Establish and maintain standards, templates, workflows, and process documentation governing day-to-day Match communications with Match participants, including quality control, version management, approvals, scheduling, and publication.
• Develop goals and practical measures for assessing the reach, clarity, timeliness, and effectiveness of outreach efforts; use available feedback and performance data to recommend and implement improvements.
• Work with the Match operations team to review and prepare day-to-day email messaging across all Matches:
  • Prepare new or update existing email content for Main Residency Match and Fellowship Matches
  • Assist the Match Operations leadership with day-to-day email messaging to users about the Match process.
  • Write, set up, schedule, and serve as a reviewer for operations…