AVP, Organizational Operations

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New York, NY, US

Salary Range: $ To $ Annually

Position: Associate Vice President, Organizational Operations

Reports to:Vice President, Organizational Operations

Department:Operations

Organization

Summary:

United Way of New York City (UWNYC) works with a coalition of trusted partners to unite community power with citywide possibility. Together, we meet today’s most urgent needs while building transformative solutions for tomorrow — striving for health, opportunity, and prosperity for every New Yorker in every neighborhood. Part of the United Way Worldwide system, one of the world’s most recognized charitable brands, we believe that New Yorkers deserve to thrive where they live and envision a future where all New Yorkers have the resources they need to live long, healthy lives in flourishing and resilient neighborhoods.

We strive to model our values in all our relationships, both internal and external:
Collaboration, Compassion, Integrity, Accountability, and Superior Performance.

Position Overview:

Reporting to the Vice President, Organizational Operations, the Associate Vice President, Organizational Operations (AVP) supports and advances operational excellence across United Way of New York City by leading organizational projects, systems, procurement, compliance, process improvement, and other operational initiatives.

The AVP works cross-functionally to translate organizational priorities into clear project plans, effective workflows, and sustainable operational practices. The position is responsible for strengthening the systems, processes, and tools that support UWNYC’s work while identifying opportunities to improve efficiency, accountability, compliance, and the employee and user experience.

The AVP also serves as a key organizational resource for Operations-owned systems, including FLUXX, CONCUR, and , and partners with staff across UWNYC to ensure appropriate system governance, access, training, utilization, and continuous improvement.

The position works closely with Finance, Legal, Human Capital, and other departments to support compliance with organizational policies and applicable private, federal, state, local, funder, and contractual requirements and to help minimize organizational and operational risk.

Primary Responsibilities:

Project Management and Organizational Operations

• Lead and coordinate cross-functional operational projects from planning through implementation and evaluation.
• Develop project plans that clearly establish objectives, scope, timelines, milestones, deliverables, responsibilities, dependencies, and measures of success.
• Establish and promote consistent project-management practices and tools across organizational initiatives.
• Monitor project progress and proactively identify risks, competing priorities, resource constraints, delays, and dependencies.
• Escalate material project risks, delays, resource constraints, and decision points to the Vice President, Organizational Operations in a timely manner.
• Facilitate cross-functional project meetings, document decisions and next steps, and ensure appropriate follow-through and accountability.
• Lead project management and cross-functional teamwork associated with Requests for Proposals (RFPs), Requests for Applications (RFAs), and Requests for Quotes (RFQs).
• Partner with departments to identify opportunities to strengthen operational practices, streamline processes, and improve organizational effectiveness.
• Support the development, implementation, documentation, and ongoing evaluation of Organizational Operations policies and procedures.

Systems…