Vendor Management & Sourcing Specialist

Pie's mission is to empower small businesses to thrive by making commercial insurance affordable and as easy as pie. We leverage technology to transform how small businesses buy and experience commercial insurance.

Like our small business customers, we are a diverse team of builders, dreamers, and entrepreneurs who are driven by core values and operating principles that guide every decision we make.

The Vendor Management & Sourcing Specialist is the operational backbone of Pie’s Claims Vendor Management and Procurement function, owning end-to-end work across both sourcing/procurement execution and vendor relationship and performance management. In this senior individual contributor role, you will lead the full sourcing lifecycle by translating business needs into RFx processes, conducting market research, spend analysis, benchmarking, and competitive bid evaluations, and delivering data-backed vendor selection recommendations.

You will also manage the Claims vendor portfolio by coordinating stewardship meetings, monitoring scorecard performance, handling day-to-day vendor communications, and driving issues through the escalation log from identification to resolution. This role operates within a lean team and requires independent judgment, strong follow-through, and proactive delivery of leadership-ready outputs with minimal oversight.

Sourcing & Procurement Execution

• Lead end-to-end sourcing activities: needs intake, market research, RFx development and management, bid evaluation, and vendor selection recommendation packages.
• Conduct spend analysis and competitive benchmarking across the active vendor portfolio to identify cost optimization, consolidation, and renegotiation opportunities.
• Prepare comparison matrices, commercial term analyses, and leadership-ready recommendation summaries that enable vendor decisions based on data, not assumptions.
• Support contract negotiations by conducting pre-negotiation research: identifying risk areas, pulling historical contract data, and developing favorable position recommendations.
• Execute operational expense bill review, flagging invoice discrepancies, out-of-scope charges, and savings opportunities.
• Build and maintain data integrity within the vendor tracking system, ensuring spend records, pipeline data, and vendor information are accurate and current.
• Develop and refine sourcing templates, standard operating procedures, and playbooks that create repeatable, defensible sourcing processes.

Vendor Relationship & Performance Management

• Serve as the primary day-to-day point of contact for all active Claims vendors, managing routine communications, requests, and issue triage.
• Coordinate and prepare for quarterly stewardship meetings with high-risk and claims-critical vendors, including agenda development, performance data compilation, and follow-up tracking.
• Track vendor performance against scorecards, populating data and flagging performance gaps to the Senior Manager for action.
• Maintain the Issues & Escalations log — documenting, routing, and tracking vendor issues from identification through resolution.
• Coordinate vendor onboarding documentation collection and verification: W-9s, insurance certificates, compliance certifications, and NDAs.
• Collaborate with Claims leadership and Legal to support vendor contract compliance, regulatory audit coordination, and billing guideline enforcement.
• Support the defense counsel panel oversight program, including spend tracking by firm and stewardship meeting coordination.

• High school diploma or GED required. Bachelor’s degree preferred in business, finance, supply chain, or a related field.
• 4+ years of combined experience in vendor management, strategic sourcing, procurement, or a related…