Senior Product Manager

About Com Psych

Com Psych is the worldwide leader in organizational mental health, well-being, and absence management, dedicated to igniting human potential in workplaces across the globe. For over 40 years, we have combined the best in technology with unmatched human expertise to help individuals and their organizations thrive. Our Guidance Resources and Absence Resources solutions deliver end-to-end mental health, well-being, work-life, health navigation, and absence support to more than 75,000 customers worldwide, touching more than 160 million lives across 200 countries.

Visit  to find out why 40% of the Fortune 500 choose Com Psych for their mental health and absence management needs.

Every product decision at Com Psych eventually reaches someone in a hard moment — a mental health crisis, a leave of absence, a benefit they need but don't fully understand. Modernizing how we build product means moving faster without losing sight of that. We're making our product development lifecycle AI-native from discovery through delivery, working closely with Engineering and Design end to end.

As we turn services historically delivered by our Operations and Customer Success teams into digital products, their frontline knowledge of customers and how the product is actually used becomes essential input, so partnering with them closely is part of the job.

We're looking for a Senior Product Manager who already uses AI throughout the product lifecycle. This is a high-leverage role: you'll spend more time on the judgment calls only a PM can make — framing the problem, validating what AI surfaces, deciding what actually matters — than on the manual research, drafting, and synthesis AI now does well. You'll use assistants like Claude and ChatGPT daily to accelerate research, requirements, and prototyping, then apply your own product judgment to what comes back before it shapes the roadmap.

• AI changes what your time goes toward. You're still accountable for the full product lifecycle — discovery, requirements, prioritization, delivery, validation — but your hands-on role in each shifts.
• Own product strategy and roadmap as your core contribution. You set direction for your business unit — priorities, tradeoffs, and the roadmap — and align leadership and cross-functional teams around it.
• Direct AI-accelerated discovery, not manual synthesis. Use AI to turn customer interviews, support tickets, competitor material, and market research into insights — then apply judgment to what's actually true and what matters.
• Draft requirements with AI, then own the judgment calls. PRDs, user stories, and acceptance criteria start with AI — you validate scope, edge cases, dependencies, and prioritization before the team builds against them.
• Prototype before you commit engineering effort. Use AI tools to generate interactive mockups and working demos, and test ideas with stakeholders and users while they're still cheap to change.
• Turn AI-surfaced data into decisions, not just dashboards. Direct AI to analyze usage and product data and generate hypotheses; you decide what's worth an experiment and own the success metrics.
• Engage directly with customers and internal customer-facing teams. Bring product thought leadership and vision to sales, customer success, and BD conversations, and equip customer-facing teams with the product knowledge and direction they need.
• Raise the bar for how Product works with AI. Collaborate with other PMs on building and refining the prompts, templates, and guardrails, and holding the team accountable for accuracy, bias, and privacy — especially with sensitive behavioral health and absence data.
• Other duties as assigned.

• 5+ years owning products end…