Industry Product Leader

This Industry Product Leader role is dedicated to ECI's Field Service vertical, which serves office technology and managed print dealers, equipment maintenance and service providers, and commercial service and trade businesses through solutions such as e-automate, Mobile Tech, FMAudit, Printanista, and Davisware. The successful candidate will bring deep, hands-on experience within the field service industry — including a working knowledge of service contract and meter-based billing models, dispatch and technician workflows, parts and inventory management, and the economics of service-driven businesses.

Because this role sets the industry strategy, AI roadmap, and commercial priorities for the vertical and serves as ECI's go-to voice on field service, candidates must demonstrate established credibility with field service customers, dealers, and industry communities, and a proven track record of translating the unique pain points of service organizations into product and P&L outcomes.

The Industry Product Director owns industry strategy and commercialization for a major industry, addressing significant and unique issues that require judgment on market timing, regulatory shifts, and AI disruption. Working at the intersection of product, go-to-market, delivery, and customer success, the Industry Product Director translates industry needs into a portfolio of reusable product bets, AI-enabled workflows, and commercial priorities that drive adoption, expansion, and durable market differentiation.

This role holds broad, authoritative expertise across the industry and its adjacencies, is recognized internally as the go-to voice on the vertical and leads a team of PM Builders.

This is a business-owner and people-manager role reporting to the Vertical PM Leader. The Industry Product Director acts independently to determine methods and procedures on new or special assignments, operates as a peer to GTM and delivery directors, and manages PM Builders, coordinating the work of more junior Industry PMs across the major industry or multiple sub-industries. The role creates formal networks across product, GTM, delivery, and customer success.

What this role owns — and what stays with Value Stream Product Managers

Owned by this role: industry strategy and commercialization for a major industry; P&L health, including pricing, packaging, and commercial-play strategy set with PMM; and the performance, development, and coaching of the PM Builders.

Remains with Value Stream Product Managers: day-to-day roadmap execution, feature-level prioritization, and product discovery within each value stream. This role aligns and sequences those decisions against the industry growth thesis; it does not replace them.

Define the industry strategy and growth thesis

Set the strategy. Set industry strategy and commercialization priorities across a major industry, resolving significant and unique issues such as market timing, regulatory shifts, and AI disruption.

Turn complexity into value pools. Convert complexity across a major industry into clear value pools, sequencing, and measurable growth plans — with voice-of-customer input and validated customer pain points as the primary lens for what gets prioritized across your team.

Bring an AI-aware lens. Define the industry's AI strategy — which workflows get AI, in what sequence, with what data and trust posture — and set standards for ROI evidence, governance, and customer-facing AI claims across your team.

Own the integrated roadmap. Own the integrated roadmap across a major industry, aligning investments to business impact and the customer pain points with the highest voice-of-customer signal.

Prioritize AI and automation use cases. Set the sequencing and…