Procurement Operations Analyst

Zscaler (NASDAQ: ZS) accelerates digital transformation so customers can be more agile, efficient, resilient, and secure. The Zscaler Zero Trust Exchange platform protects thousands of customers from cyberattacks and data loss by securely connecting users, devices, and applications in any location. Distributed across 160+ public exchanges globally and thousands of private exchanges at the edge, the SASE-based Zero Trust Exchange is the world’s largest in-line cloud security platform.

We believe the future of work is Human + AI and are building an AI-native enterprise where human potential is amplified by machine intelligence to solve the world’s hardest security challenges. Driven by deep customer obsession, we are committed to the mission, outcome, and to each other. We bring these commitments to life through three core behaviors: ownership and collaboration, trust through outcomes and impact, and a challenge culture with ongoing feedback.

Ready to make an impact at the company pioneering security transformation in the AI era? Join us at Zscaler.

We are looking for a Procurement Operations Analystto join our team. This is a Hybrid (San Jose, 3 days a week) role, reporting to the Sr. Manager, Cloud Operations - Platform Services, within REIS Reliability Engineering. The Procurement Operations Analyst executes end-to-end procurement workflows for data center-related services, driving requests from intake through completion in Coupa and ensuring timely, accurate submission of requisitions, purchase orders, service requests, invoices, and reporting.

This role improves operational efficiency and service-level performance through accurate tracking, cross-functional coordination, strong process discipline, and consistent follow-through.

• Process, submit and manage procurement request intake through a shared team alias, ensuring requests are complete and accurately entered, tracked, and fulfilled in Coupa, Jira, and related systems.
• Support end-to-end processing for purchase orders and data center-related services, including colocation, IP transit, interconnects, blanket POs, and renewals
• Monitor request progress against SLA expectations, following up on missing information, approvals, and blockers to drive timely resolution
• Assist with invoice reconciliation, billing and payment inquiries, Finance coordination, and tracking of related requests through Asana
• Maintain trackers, reports, and process documentation, reconcile reporting data, and contribute to workflow improvements, operational consistency, and ad hoc projects

• You thrive in ambiguity, remaining comfortable building the path as you walk it and viewing a dynamic environment as the raw material to build something meaningful.
• You are a problem-solver who actively seeks out challenges, energized by the knowledge that solving hard problems delivers the biggest impact.
• You are a high-trust collaborator who is ambitious for the team, embracing our challenge culture by giving and receiving clear, respectful feedback.
• You operate with urgency, focusing relentlessly on execution and maintaining a bias for action to quickly deliver high-impact results for the customer and the team.
• You are evidence-based, utilizing data and analytics to find the truth, measure what matters, and replace assumptions with certainty to drive better outcomes.

• Demonstrated curiosity and active exploration of AI tools, with a proven history of integrating new technologies to enhance daily workflows and augment problem-solving
• 3+ years of experience in procurement operations, order management, or a similar operational role, including experience using Coupa and…