Director,Business Systems & IT

Job Title:

Director,Business Systems&IT

Department: HR/Administration

Location: Louisville,KY(Headquarters)-supports

Lexington,KYandCincinnati,OH locations;periodictravelrequired

Employment Type: Full-Time

Pay Rate: Salary,commensuratewithexperience

Reports To: Senior Director–HR&Asset Management

Since
1914,American Roofing and Metalhassetthegoldstandardforroofingexcellencein Ohioand Kentucky .Weareafourth-generation,family-runbusinessbuiltoncraftsmanship,integrity,andacommitmenttoexcellence.

As Kentucky'slargestfull-serviceroofingcontractor,wetakeprideindeliveringtop-qualityservicetoourcustomerswhileexpandingourregionalpresence.

• Lovewhatyoudo
• Committedtogivingyourbest
• Integrity-alwaysdoingtherightthing
• Morethanroofers
• Communicationthroughhonestanddirectdialogue
• Continuousgrowththroughaccountabilityandadaptability
• Deeplyrootedsafetyculture
• Webeforeme

American Roofing&Metalisseekingadriven,detail-oriented

Director,Business Systems&ITtoleadthecompanythroughamajortechnologytransitionandtoserveasthego-toresourceforthesoftwareandhardwareourteamsrelyoneveryday.

Thisroleownsthecompanywideimplementationof Build Opsfromplanningthroughgo -live,continuestobuildoutandsupportour

Smartsheet-based operations,andmanagesday-to-dayITneeds-fromtroubleshootingandprovisioningtokeepingfieldandofficeemployeesequippedandproductive.

Thisisahands-on,highlyvisiblerolethatsitsattheintersectionofbusinessprocess,technology,andpeople.

Therightcandidateisequallycomfortableleadingacompanywidesoftwarerolloutandpersonallywalkingafieldemployeethroughalaptoporphoneissue.

• Leadthecompanywideimplementationandtransitionto Build Ops ,frominitialconfigurationthroughfullrolloutacrossalldepartmentsandlocations
• Developandmanagetheimplementationplan,timeline,andmilestonesincoordinationwithcompanyleadership
• Owndatamigration,system configuration,andintegrationplanningbetween
  
  Build Opsandexistingtools
• Designanddelivertrainingforofficeandfieldemployees,andbuildreferencematerials/SOPstosupportlong-term adoption
• Serveastheprimarypointofcontactwiththe Build Opsvendorforimplementationsupport ,escalations,andongoingaccountmanagement
• Identifyandtroubleshootissuesthatariseduringrollout,anddrivethemtoresolutionwithminimaldisruptiontooperations
• Gatherfeedbackfromdepartmentleadersandfieldemployeestoguideconfigurationdecisionsandpost-launch improvements

• Serveascompanyadministratorfor Smartsheet,supportingandmaintainingsheets,reports,dashboards,andautomationsusedacrossdepartments(bidlog,WINlog,warehouse requests,hiring,submittals,andsimilarworkflows)
• Partnerwithdepartmentleaderstobuildnew Smartsheetsolutionsthatimprovereportingandday-to-day workflow
• Trainemployeeson Smartsheetandotherbusinesssystems,andactasthego-toresourceforquestionsandtroubleshooting
• Evaluateexistingbusinesssystemsandrecommendimprovements,integrations,orreplacementsasthecompanygrows

• Serveastheprimarypointofcontactforsoftwareandhardwareissuesacrossallcompanylocations
• Manageprovisioningandsetupofphones,laptops,andotherequipmentfornewhires,transfers,and replacements
• Maintainanaccurateinventoryofcompanyhardware,software licenses,anduseraccounts/access
• Coordinatewithoutsidevendorsandmanagedserviceprovidersonnetwork,phone system,andinfrastructureissuesasneeded
• Manageuseraccessandpermissionsacrosscompanysoftwaresystems,ensuringtimelysetupanddeactivationasstaffingchanges

• Interfacedirectlywithfieldemployeestoresolvetechnologyissuesandensuredevicesandsoftwareholdupinfieldconditions
• Provide responsive,professionalsupporttoofficeandfieldstaffin
  
  Louisville,Lexington,and Cincinnati
• Travelperiodicallytothe…