Banquets - Training & Development Lead Captain

Job Description

Job Title: Banquets - Training & Development Lead Captain

Job Pay Range: $/Hr. inclusive hourly pay rate + service charge*

*$21-40 per hour based on $7.00 per hour base wage + service charge commission paid per shift; historically, this position averages service charge commission earnings of $14-33 per hour. Service charges are commissions and will fluctuate based on events and time of year.

This position always earns at least the current Colorado minimum wage $15.16 per hour.

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests.

As a member of our Banquet team, this position is responsible for the training of all banquet department staff, conducting regular banquet training of all out of department staff, training and auditing of trainers and their performance, and maintain/updating all training materials as needed. This individual will work closely with the Banquet Captains and assist with the Banquet Administrative Office on a daily/weekly basis in addition to several supervisory, and operational responsibilities as detailed in the following:

• Spearhead all departmental training and team development.
• Regularly attend, audit, and monitor events and staff performance.
• Conduct staff performance observations to include Servers, Trainers, Bartenders, all Captains, and Beverage Captains and Provide on the job correction, redirection, and live time feedback to ensure consistent performance and adherence to standards.
• Communicate performance issues and training concerns directly to the Director and Assistant Director of Banquets.
• Spearhead and coordinate all safety trainings and safety meetings.
• Conducts all new hire training classes.
• Audit trainers to ensure training structure compliance, accountability, and proper documentation of feedback and progress of trainees.
• Establish and implement a monthly out-of-department training and certification program for all staff wanting to pick up shifts within the banquet department.
• Partner with our preferred contract labor providers to design and implement a training program for temp laborers to be certified in Broadmoor service basics prior to working on site.
• Identify and train all new trainers.
• Continually evaluate trainers and conduct re-certification trainings to ensure consistency in training subject matter and techniques.
• Regularly review and update departmental training manuals to ensure relevance and accuracy.
• Organize and maintain digital training records and files for all employees.
• Regularly evaluate team performance to identify areas of opportunity for continued training.
• Routinely evaluate all employees to identify individual training needs and implement personalized training plans.
• Design, develop, schedule, and conduct monthly, quarterly, and annual training classes.
• Implement creative and innovative training techniques, such as role playing, interactive activities, hands on exercises, etc.
• Organize and schedule, on and off-site team building activities.
• Support banquet administrative office in monitoring and addressing employee attendance and performance.
• Assists with the hiring and onboarding of new employees.
• Prepare weekly reports to communicate training plans and progress with Banquet Management.

• Basic office duties such as answering phones, responding to emails and assisting with BEO organization and distribution.
• Updates employees’ shifts in Dayforce as…