Service Advisor

Summary:

North Central International is a full-service International Truck dealer group with locations across Minnesota, Northern Iowa, North Dakota and South Dakota. We offer truck sales and service, parts sales, and Idealease truck leasing/rentals. Our primary focus is to keep customers on the road by having an exceptional experience within our organizations. Please come join our team!

The Service Advisor serves as the primary liaison between customers and the service department, ensuring a seamless and professional repair experience from intake to delivery. This role is responsible for managing service workflow, maintaining accurate documentation, and communicating effectively with both customers and internal teams. The Service Advisor embodies the dealership’s purpose, mission, and core values by fostering a positive workplace culture, delivering exceptional customer service, and supporting efficient, high-quality repair operations.

Key responsibilities include preparing accurate service estimates and repair orders, coordinating warranty and vendor requirements, monitoring repair progress, and providing clear explanations of completed work and charges. Staying informed about product updates, warranty policies, and manufacturer procedures is essential to maintaining operational excellence and customer satisfaction.

• High school diploma or GED required
• Experience with service management software (DMS), estimating tools, and warranty systems strongly preferred.

• Automotive Service Excellence (ASE) certification(s) or OEM training certifications.
• Valid driver’s license with a clean driving record.

• Proficiency with basic computer applications including Microsoft Office (Word, Excel, Outlook).
• Ability to work scheduled hours, which may include weekends or extended hours based on business needs

• Supervise daily activities of technicians to ensure efficient workflow and high-quality output.
• Assign jobs and workloads based on technician skills, availability, and job priority.

• Review completed jobs for accuracy, timeliness, and adherence to quality standards.
• Ensure compliance with safety regulations, company policies, and industry best practices.
• Report and investigate accidents or safety incidents, and enforce corrective actions.

• Monitor shop workflow, parts availability, and job progress to minimize downtime.
• Coordinate with parts, warranty, and sales departments for job scheduling and support.
• Optimize shop operations to increase efficiency and reduce costs.

• Serve as the primary communication point between technicians and other departments.
• Communicate job expectations, updates, and policy changes clearly and promptly.
• Resolve internal conflicts or escalated technician concerns professionally.

• Support senior staff by helping identify and prioritize customers needing service follow‑up.
• Review basic repair history as directed and gather customer information.
• Reference maintenance plans and provide simple recommendations with guidance.
• Monitor remote diagnostics alerts and elevate findings to senior team members.
• Make outgoing calls to customers to schedule appointments, share campaign information, or follow up on basic service needs.
• Document outcomes of customer interactions.
• Request maintenance plan information and verify basic details.
• Learn and apply vendor and International warranty guidelines with supervision.

• Listen to…