AI Journey Operations Manager

Okta Bellevue, WA | Chicago, IL | Toronto, Canada Full-time

Full-time AI / ML

Okta is hiring an AI Journey Operations Manager (Bellevue, WA | Chicago, IL | Toronto, Canada). This is an AI / ML operations role listed on the official Okta careers site.

Key Responsibilities:

• Define qualification frameworks for AI-assisted engagement across inbound, account-based, product-led, customer, and signal-triggered motions.
• Design next-best-action rules, handoff thresholds, escalation paths, service-level expectations, and exception handling.
• Establish consistent acceptance, rejection, disposition, recycling, and re-entry processes across Marketing, AI xDR, and Sales teams.
• Identify and resolve leakage, latency, and ownership gaps between AI engagement and human follow-up.
• Establish governance for qualification-model changes, exceptions, and regional or segment-specific variations.

Requirements:

• Experience in revenue operations, marketing operations, or sales development operations.
• Ability to partner with Revenue Operations, xDR leadership, Sales Operations, and Marketing to align AI qualification logic with lifecycle definitions.
• Strong understanding of lead and account qualification criteria (fit, behavior, intent, engagement).
• Process design and governance skills in a fast-moving, AI-enabled go-to-market environment.

Salary: $136,000–$187,000 per year

Job Type: Full-time