Vice President of Commercial Operations Job Northern Kentucky USA,Business

Vice President of Commercial Operations

Bus Patrol is seeking a high skilled Vice President of Commercial Operations. The VP, Commercial Operations will lead Bus Patrol’s Sales Enablement and RFP functions, building the operating discipline, tools, content, training, and cross-functional coordination required to scale a complex B2G commercial motion. This leader will improve seller readiness and execution and professionalizing Bus Patrol's RFP engine through clear standard work, stronger workflows, quality controls, and responsible AI adoption.

The role will connect Sales, Rev Ops, Marketing, Policy/Government Relations, Legal, Product, and Post-Sales around a consistent, measurable go-to-market system.

Responsibilities:

Own the Sales Enablement strategy and operating model. Establish the function’s mandate, roadmap, governance, intake and prioritization process, decision rights, service levels, and annual/quarterly operating cadence in alignment with the company’s commercial strategy.

Build the training and development architecture. Lead onboarding, continuous training, manager coaching, launch support, certification, and field reinforcement programs that improve execution in Bus Patrol’s complex, multi-stakeholder B2G sales environment.

Drive sales methodology adoption and field performance. Embed consistent sales processes, stage expectations, management routines, and practical reinforcement mechanisms that improve execution, deal progression, and seller effectiveness.

Create and govern the commercial content and tools system. Ensure that playbooks, stage guidance, talk tracks, battle cards, account-planning tools, stakeholder maps, state/policy guidance, CRM resources, and other field assets are practical, current, reusable, and accessible through a governed source of truth.

Orchestrate cross-functional GTM alignment and field feedback. Connect Sales, Rev Ops, Marketing, Policy/Government Relations, Legal, RFP, Product, and Post-Sales so that commercial insights, process changes, market developments, and frontline feedback are translated into coordinated enablement priorities and field support.

Establish and operate a commercial deal desk. Shepherd the last mile of contract execution by coordinating Sales, Legal, Finance, implementation, and installation; resolving deal-execution issues; ensuring commercial and operational readiness; and creating a smooth handoff from closed-won opportunity through delivery.

Lead and professionalize the RFP team. Improve the quality, consistency, speed, and predictability of RFP responses through standard work, clear workflows, reusable content, response templates, content governance, effective SME coordination, quality controls, and disciplined submission management—while maintaining the team’s core mandate and operating model.

Build competitive intelligence capability. Establish repeatable processes for competitive snapshots, account briefs, stakeholder maps, opportunity watchlists, and field-ready competitive guidance that help teams understand market dynamics, competitive posture, and account context.

Measure impact and drive continuous improvement. Define and manage performance measures across enablement and RFP operations, including adoption, ramp, manager usage, process adherence, stage conversion, pipeline quality, win-rate contribution, forecast confidence, RFP cycle time, response quality, reuse, and productivity.

Qualifications:

12+ years of progressive experience across sales enablement, commercial operations, sales leadership, Marketing, proposal/RFP operations, or a closely related function
Demonstrated success building and scaling an enablement operating model, including sales rep onboarding, sales manager enablement, methodology adoption,…