Demo Ops Specialist

From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs.

This all starts with our greatest asset…our employees.

The Demo Operations Specialist is responsible for the strategic administration and operational oversight of the company's demonstration and Knoxville Plantation fleet programs. This position independently evaluates business opportunities, determines equipment deployment priorities, approves or declines demonstration support requests, allocates company assets, and makes recommendations regarding fleet utilization, acquisitions, training resources, operational expenditures, and program effectiveness. The position exercises substantial discretion and independent judgment in matters affecting sales support, customer engagement, resource allocation, and business performance while operating with broad guidance from management.

• Decision-Making Authority:
  This position regularly exercises discretion and independent judgment on matters of significance, including approving or declining demonstration requests; committing and allocating company fleet assets; authorizing expenditures within delegated limits; determining and deploying resources; recommending fleet acquisitions, replacements, and dispositions; and resolving competing business priorities without day-to-day supervision.
• Fleet Strategy & Resource Allocation:
  Independently evaluate competing requests for demo fleet assets and determine equipment allocation priorities based on business opportunity, customer potential, projected return, strategic objectives, and operational constraints.
• Business Decision Making:
  Analyze demonstration utilization, customer demand trends, fleet performance, and operational data to develop recommendations regarding fleet composition, replacement planning, acquisition priorities, and asset disposition strategies.
• Program Administration:
  Operational decisions on behalf of the company to administer company demo fleet policies, procedures, and guidelines and ensure deployment decisions align with organizational objectives, budget considerations, and strategic initiatives. Establish and revise standard operating procedures for demo fleet coordination and set the standards others follow. Develop and maintain a Continuous Improvement Plan (CIP) to keep up with the market and market demand.
• Financial Impact:
  Develop and manage annual budgets for Demo and Knoxville Plantation fleets. Recommend and authorize expenditures associated with demonstration activities, transportation, support services, equipment preparation, field testing, and training events within the Knoxville Plantation and Demo fleet.
• Strategic Prioritization:
  Determine the level of company resources committed to customer demonstrations, events, and sales initiatives based on business impact, sales potential, and organizational priorities.
• Data-Driven Recommendations:
  Design and maintain utilization and ROI reporting and use the analysis to independently recommend changes to fleet size, mix, and investment to leadership.
• Conflict Resolution:
  Resolve competing business priorities involving equipment availability, transportation capacity, support personnel, and scheduling constraints through independent analysis and decision-making.
• Program Improvement:
  Evaluate the effectiveness of demo fleet operations, utilization, training…