Global Returns and Chargeback Lead

# Global Returns and Chargeback Lead Sunnyvale, CA Sales+ 1 more Apply nowMeta Reality Labs Channel Operations is looking for a Global Returns and Chargeback Lead to own the returns and financial-recovery function for our channel business worldwide. This is a senior, globally scoped role and the single accountable leader for two tightly linked programs: retail-partner chargeback and deduction recovery, and the end-to-end Return Merchandise Authorization (RMA) lifecycle across our 1P, 3P retail, and B2B distributor channels.

You will set the strategy and run the operational engine that authorizes, tracks, and closes returns of finished hardware back into the supply chain, disputes and recovers improper retail deductions and compliance penalties from partners such as Amazon, Walmart, Target, and Best Buy, and protects margin at the post-sale edge of the channel funnel. This seam sits between channel partners, third-party warehouses, and Meta's order-management systems, and it demands both rigorous operational discipline and a demonstrated focus on automation and scale.

The function is already leveraging AI automation, so a key part of this role is owning, hardening, and extending that automation. As the functional leader, you will define the operating model, set standards and SOPs that others execute against, coordinate a support team and contingent workforce across regions, and represent returns and chargebacks in cross-functional and leadership forums. You will partner daily with Finance and Revenue Operations, Channel Operations, Product Operations, Logistics and Fulfillment, and external partners.

The role covers a global scope across NORAM, EMEA, and APAC and requires comfort in operating across time zones and cross-border trade complexity.

---## Global Returns and Chargeback Lead Responsibilities
* Own the global returns and chargeback function end to end, setting strategy, operating model, and performance standards across all channels and regions
* Own retail compliance-penalty and deduction recovery across partner scorecard programs (Amazon In-Full/On-Time/ASN, Walmart OTIF/SQEP, Target SPM/SVD, Best Buy Ship It Right /RGM), including waiver mechanics, dispute-ladder management, aggregate-pattern detection, and partner escalation