Benefits Coordinator

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Common Sail Investment Group, based in Brighton, Michigan, is a family of companies specializing in real estate development, senior housing, and healthcare services. With a workforce of over 18,000 employees, the organization is dedicated to delivering exceptional experiences across its diverse portfolio, which includes senior living communities, and healthcare services designed to enhance residents' quality of life and real estate development and construction.

Common Sail Investment Group's impact extends across more than 19,000 senior housing apartments in multiple states, managing over 208 properties, multiple healthcare businesses and construction with self-performing labor services. Committed to putting Employees First, Creating the absolute best experiences and Delivering industry leading financial performance, Common Sail Investment Group continues to set industry standards. For more information, visit

The Benefits Coordinator is responsible for supporting the day-to-day administration of Common Sail Investment Group's employee benefits programs. This resource is self-motivated and energized by working amongst a group of thoughtful, smart, fast-paced, and successful colleagues. The Benefits Coordinator is a strong team player with a proactive approach and can take initiative with discretion and judgment, particularly when handling confidential employee and dependant information.

Primary responsibilities include benefits enrollment and eligibility processing, carrier and vendor coordination, administration of National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs), maintaining accurate records, reporting, and providing responsive support to employees and the Benefits team.

• Aid in supporting the day-to-day administration of Common Sail Investment Group's employee benefit programs.
• Provide optimal service to the employees by being responsive, timely, and accurate in all communications
• Professionally handle phone calls and emails to answer benefits questions, resolve issues and escalations, and provide accurate information to employees
• Process benefits enrollments, changes, and terminations for new hires, qualifying life events, and annual enrollment in the benefits administration system
• Administer Dependent Verification Services (DVS) and dependent eligibility, including:
  • Communicate documentation requirements and deadlines to employees
  • Respond to employee questions, appeals, and escalations; maintain confidential verification records
• Administer National Medical Support Notices (NMSNs) and Qualified Medical Child Support Orders (QMCSOs), including:
  • Receive, log, and track notices and orders from state child support agencies and courts
  • Review each notice for completeness and qualification; confirm the employee's employment status, plan eligibility, and available coverage options
  • Complete and return Part A (Employer Response) to the issuing agency and forward Part B to the plan administrator within required federal time frames
  • Enroll the named child(ren), and the employee where required, in the appropriate plan and coverage tier; coordinate with Payroll on resulting deduction changes, including applicable state withholding limits
  • Communicate enrollment status, coverage effective dates, and plan information to the employee, the custodial parent, and the issuing agency as required
• Monitor active cases for terminations, leaves, employment changes, and release notices; maintain confidential case files and a compliance log
• Coordinate with any third-party…