Group Product Manager - Subscription Programs

Location:

Los Alamitos, CA, US

Company:
Epson America, Inc

Epson is a global technology leader whose philosophy of efficient, compact and precise innovation enriches lives and helps create a better world. As we continue to evolve the way customers experience our products and services, subscription programs are an important part of creating lasting value and building stronger customer relationships.

Epson is seeking a Group Product Manager, Subscription Programs to lead a subscription program management team to achieve business line objectives, successful customer lifecycle management, developing business plans, acquisition strategies, retention strategies, marketing plans, pricing strategies, and program roadmaps, ensuring that products and programs are successfully launched, participating in the identification of market opportunities and development of offerings and business models to capitalize on them, and serving as the internal and external spokesperson for the business lines.

This is an opportunity for a strategic, customer-focused leader who can balance long‑term vision with operational execution and use customer, market, and financial insights to continuously improve the subscription experience.

This position is based out of Epson America’s headquarters in Los Alamitos, CA, with an opportunity for a hybrid schedule.

• Manages overall strategy, execution, and end‑to‑end customer experience for Epson’s direct‑to‑consumer print subscription program.
• Responsible for business performance, including subscriber growth, retention, revenue, profitability, customer experience and operating performance.
• Maintains a deep understanding of the market, competition and industry best practices based on a synthesis of appropriate data, including primary and secondary market research, customer feedback, sales and market data, product evaluations, and industry network.

• Manages program roadmap, timelines, dependencies, risks, launch readiness, stakeholder alignment, and operating cadence.
• Identifies, develops and implements opportunities to improve program offerings, customer value, operational efficiency and financial performance.
• Leads development of business plans, forecasts, program objectives, critical success factors, and key performance indicators.
• Provides recommendations and business case proposals for new subscription initiatives, program enhancements, and expansion opportunities.
• Establishes and oversees structured processes for program launches, readiness reviews, issue tracking, and executive reporting.
• Collaborates with Consumer Printer Product Management leadership on portfolio roadmap, product offerings, value proposition, advertising strategies, and channel programs.

• Manages the team responsible for overall customer experience and customer lifecycle management
• Ensures the subscription experience is designed and managed across the full customer lifecycle.
• Oversees BPO relationships managing customer accounts, billing inquiries, device issues, technical support, consumables delivery, subscription changes, cancellations and collection strategies.

• 8–12 years of product management, subscription program management, business management, or related experience
• 3+ years of consumer subscription program management experience highly desired
• Demonstrated experience developing and executing subscription, recurring revenue, or direct‑to‑consumer business strategies
• Experience managing the full customer lifecycle, including acquisition, onboarding, engagement, retention, and churn reduction
• Strong business and financial acumen with experience managing revenue, profitability, forecasts, pricing, and key…