Junior Performance Analyst

Overview

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities.

By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones.

Kentro is hiring for a Junior Performance Analyst to support the Business Transformation Office. The Junior Performance Analyst supports Kentro's Business Transformation Office (BTO) and broader firm performance activities by coordinating recurring reporting processes, maintaining accurate metric data, and improving reporting tools and dashboards. Reporting to the Analytics Lead, this role provides business analyst support across BTO's performance-reporting portfolio, including the Program Quality Management Review (PQMR) cycle, People and Program Performance Score carding, Contractor Performance Assessment Reports (CPARs), customer feedback and service-delivery reviews, and corporate metrics and OKR reporting.

The analyst works with data compiled across this portfolio to support accurate, consistent reporting and, with growing proficiency, contributes to Power BI dashboard development and broader analytics work that helps program managers and firm leadership assess program and firm health.

Remote - This position can be performed remotely within the United States and will support Eastern Time working hours.

The pay range for this position is $60,000-$80,000 annually. Kentro determines compensation by evaluating current government contracting and commercial market conditions, as well as the role’s specific requirements. Final salary placement within this range will be based on the candidate’s relevant skills, experience, education, certifications, location, and security clearance level, where applicable.

This Job Description reflects the primary duties of the role; however, it is not intended to be all-inclusive. Team members may be asked to take on additional responsibilities in alignment with customer expectations, business needs, and Kentro’s culture of collaboration and adaptability.

• Coordinate recurring activities supporting the CPAR process, including schedules, follow-up, record maintenance, and status reporting.
• Support the quarterly Program Quality Management Review (PQMR) cycle, including compiling data for teams reporting the Program Health Stoplight and Monthly Service Delivery Pulse materials, tracking submission status, and assisting with related communications to program managers.
• Maintain customer feedback and recognition information/data.
• Assist with internal quality checks by reviewing contract team environments against established internal standards and documenting results and follow-up items.

• Administer recurring metric and corporate OKR reporting activities, assisting with submission tracking, deadline coordination, and stakeholder follow-up.
• Maintain metric and data reporting tools used to collect, organize, and report corporate performance information.
• Review reported information for completeness, accuracy, and consistency; investigate discrepancies and coordinate corrections when needed.

• Support the maintenance and troubleshooting of BTO's metric data automation pipeline, ensuring source data flows accurately into reporting and dashboard tools.
• Maintain reporting tools using Excel, SharePoint, Power…