Head of Customer Marketing Marketing

Be at the Forefront of the Agentic AI Revolution

At Skan AI, we are pioneering the context engine for human and agentic execution, bringing context from enterprise operators, systems, and processes to power how the world's largest organizations execute their most complex, mission-critical work.

We're in hyper-growth mode at exactly the right moment in history. As enterprises race to adopt agentic AI, we're uniquely positioned to deliver the clear signal they desperately need: a platform that trains and grounds AI Agents in trillions of real execution signals, enabling reliable, compliant automation of their most complex processes.

Backed by Dell Technologies Capital and other leading investors, we're the only company that can bridge the gap between AI's promise and enterprise reality, making us perfectly positioned to define the agentic era for modern enterprises.

Our diverse, collaborative team of 250+ innovators is solving category-defining challenges at the intersection of AI, process intelligence, and enterprise work. Diverse perspectives fuel breakthrough thinking, cross-functional collaboration is the norm, and our work directly transforms how Fortune 500 companies operate. We are shaping the future of work itself.

A quarter of the Fortune 50 and seven of the ten largest U.S. banks already run on Skan AI, and we’re just getting started. Every one of those customers has a story to tell. This isn't a traditional customer marketing role focused solely on case studies. You'll own the entire journey, from a customer's first real result, through the moment they're willing to say so publicly, to becoming the voice that helps close the next deal.

We're building this function almost from scratch, at exactly the moment we have the most raw material to work with. We just closed our Series C, and the momentum is real. Customers are already telling us, unprompted, exactly the kind of things that help the next one understand what's possible. Right now, most of it is underused.

AI is noisy right now, and in large, regulated industries, getting the narrative right matters more than getting it loud. You'll need the judgment to know which story, at which moment, actually moves a skeptical buyer.

You'll build the programs, relationships, and infrastructure to change that, with the full weight of a recent, high visibility launch behind you.

• Customer Community & Advocacy
  • Build and nurture relationships with customers to foster authentic advocacy, not manufactured testimonials
  • Partner with Sales, Product, and Customer Success to identify customers finding real value, and guide them from early success toward public advocacy while navigating internal stakeholder alignment and approvals along the way
  • Develop account-level advocacy plans that map priority customers to the right story, format, and moment
  • Stand up and run a customer advisory board, giving our most engaged customers a real voice in product direction and go-to-market
  • Bring customers and partners together, creating co-marketing moments, joint events, and shared stories that show the strength of the full ecosystem.
• Storytelling & Content
  • Own the customer storytelling program end to end: identification, development, production, and distribution
  • Create case studies, video, and campaign content that help the market understand faster what's actually possible, grounded in what real customers have already figured out
  • Work with Communications to shape and time customer announcements, turning deployments and expansions into coordinated press, content, and social moments
• Guide Sales on how to use customer stories and references effectively to accelerate deals
• Build and maintain a reference program…