Head of Business Transformation

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We are Farmers – where ambition meets opportunity.

At Farmers, we’re not just known for unforgettable jingle – we’re a team with a passion for purpose and making a real difference in people’s lives. We deliver peace of mind when it matters most. Our results-driven, high-performance culture thrives on creativity, accountability and bold solutions. Here, growth isn’t just a goal – it’s a way of life for both the organization and every individual on our team.

We tackle challenges head‑on, learn from every experience and measure our impact on the customers who trust us.

Join an award‑winning, equal opportunity employer, where you’ll find more than a job – you’ll find a supportive community. Enjoy competitive benefits, take part in meaningful volunteer projects, and help shape the future alongside talented colleagues across all backgrounds. At Farmers, helping others is at the heart of what we do.

Farmers believes in a culture of collaboration, creativity, and innovation, which thrives when we have the ability to work flexibly in a virtual setting as well as the opportunity to be together in person. Our hybrid work environment combines the best of both worlds with at least three (3) days in office and up to two (2) days virtual for employees who live within fifty (50) miles of a Farmers corporate office.

Applicants beyond fifty (50) miles may still be considered.

The Head of Business Transformation uses its enterprise experience to drive superior results in our most critical initiatives. This role centers on value creation within any and all lines of business, departments, and functions as the catalyst to drive business outcomes.

As part of the broader Strategy and Execution Team, this Head of Business Transformation will start by focusing specifically on the transformation of our Agent Experience and maximizing their opportunities for meaningful growth. Understanding the behaviors and tactics of an exclusive agent is critical to ideation of new solutions that can change the way we do business.

The Head of Business Transformation will be responsible to:

• Act as the primary strategic business leader of projects, ensuring fully documented scope, and key milestones.
• Enable full collaboration with all project stakeholders and participants, ensuring successful completion of project responsibilities.
• Work directly with senior organizational leaders to establish Personal Lines business project direction, progress and success. Interact and report out to the project Steering Committee on a scheduled basis.

• Lead the Agency Experience, sales process economics, agent panels and agency visits across the enterprise projects to drive sustainable profitability through the execution of strategic initiatives. Critical role of ensuring agent experience is appropriately treated as a crucial component of Strategic Initiatives and is represented and considered in our work.
• Understand the agency owner/entrepreneurial mindset; driving difficult conversations, understanding & communicating tradeoffs, has deep knowledge/ experience in all critical areas of Insurance(distribution, product, ops, IT, claims) to ask the right questions and bring forward any inefficiencies/inconsistencies.
• Lead value-stream / product-oriented delivery, ensure backlog aligns to business outcomes. Deliver top AX initiatives with measurable adoption and impact.
• Collaborate with key stakeholders across the enterprise to prioritize, understand strategic trade-offs and deliver an enterprise plan for delivery.
• Introduce strategic leadership and oversight within a collaborative relationship between all pertinent business…