Editorial Standards Specialist

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Active Full Time Regular Clerical Bloomington, IN, US

2 days ago Requisition

Salary Range: $15.47 To $15.47 Hourly

At Author Solutions, we provide the technology and services that make publishing easy , affordable, and available to anyone, anyway, anywhere, anytime. This provides as the foundation for you to meet expectations of customers both external and internal. A professional presentation is imperative and the expectation is that you will perform your job with enthusiasm, attention to detail, care and reliability.

The Editorial Standards Specialist (ESS) is primarily responsible for helping authors through the editorial services process as quickly as possible by following up with authors after an editorial service has been performed. The ESS may answer or direct author editorial inquiries to the right individuals or general questions to the right departments. This is a full-time position.

· Track and follow up with authors after an editorial service has been performed.

· Manage authors in workload of titles going through editorial services process.

· By phone and e‑mail, answer general factual questions, research complaints about the title‑specific editorial service to inform customer service staff, and track all communications.

· Assist authors by communicating feedback to editors and completing any required editorial forms or questionnaires.

· Pass along white papers, guidelines, and other editorial information to authors as needed.

· Initiate follow‑up contact with authors if time elapses after an editorial service to ensure timely turnaround of manuscripts.

· Advance problematic or difficult author questions to the Editorial Services Coordinators, Management, or to the appropriate Editorial Consultant if author is considering purchasing an editorial service.

· Perform quality‑assurance checks on editorial services as needed.

· Facilitate payments for add‑on services when necessary.

· Facilitate returns or adjustments to editorial orders when needed.

· When needed, assist Editorial Department in trafficking project files in and out of the department.

· Assist Editorial Service Coordinators to resolve service‑level inquiries with authors.

· Demonstrates self‑reliance by meeting/exceeding workflow needs.

· Follows established processes as outlined by Manager.

· Participates in process review and improvement with Manager.

· Complete assigned duties based on daily business needs and individual skill set.

· Consistently produces a high volume of quality work.

· Is capable and adapts as needed to work under pressure and meet tight deadlines.

· Complete quality‑assurance checks.

· Perform work accurately based on job functions/responsibilities, daily business needs, and individual skill set.

· Always takes a courteous, helpful approach and is solution‑oriented.

· Demonstrates outstanding customer service skills.

· Works efficiently and respectfully with all customers, both external and internal.

· Communicates effectively, is thoughtful, articulate, clear, and concise.

· Is timely with all customers, both external and internal, and is available when needed.

· Is prompt and accurate with information/guidance when answering questions.

· Ensures a spirit of excellence, teamwork, collaboration, and cooperation.

· Volunteers to assist others to meet the workflow needs.

· Complies with Author Solutions employee manual, guidelines, policies, and…