Front Desk Associate - Guide

Future Opening:
Front Desk Associate - Experience Guide

Full Time
• Woodland Hills

Schedule / Expected

Work Hours:

• Flexibility required, including evenings, weekends, and holidays.

Paid time off

Job Summary

The Experience Guide is responsible for the guest experience, selling enhancements and memberships, maintaining the reception area, and ensuring the seamless daily operations of the boutique. This includes greeting and assisting guests regarding services and products, booking appointments, promoting memberships, customizing the guest’s massage, and handling payment for services performed.

Responsibilities

• Provide top-level service for guests and team members.
• Warmly greet and check in guests.
• Actively drive enhancement, membership, and gift card sales by passionately educating guests about services, memberships, and retail offerings.
• Accurately and effectively book, edit, and cancel appointments.
• Open/close the boutique each day according to standard operating procedures.
• Resolve guest issues.
• Ensure guest areas are maintained to standard.
• Maintain a positive attitude and contribute toward a healthy and happy workplace.
• Collaborate with the leadership team to ensure best practices and foster innovation.

Qualifications

• Sales and service-related experience preferred.
• Ability to be efficient and detail-oriented in a fast-paced environment.
• Must have enthusiasm and possess excellent guest service skills.
• Strong communication skills, including active listening, empathy, and being the subject matter expert for all things The NOW.
• Enjoy working with people and possess a friendly and outgoing personality.
• Possesses problem-solving and troubleshooting skills.
• Must be a team player.

Compensation: $18.50 per hour

Benefits

• All supplies are provided.
• $100/year Wellness Reward.
• Continuing Education Reimbursement.