Customer Service Representative - State Farm Agent Team Member. Williamsburg LilyLifesty

Customer Service Representative

We are looking for an organized, customer‑focused individual to provide friendly and professional service to new and existing customers of our State Farm Agency.

• Provide prompt, friendly, and professional service to new and existing customers
• Assist customers with policy changes, billing questions, coverage explanations, and claims support
• Process endorsements, renewals, and policy updates accurately
• Answer inbound calls, emails, and office inquiries
• Maintain accurate customer records and documentation
• Identify customer needs and recommend appropriate products or additional coverage when appropriate
• Support the sales team by identifying cross‑sell and referral opportunities
• Follow up with customers to ensure satisfaction and retention

• License reimbursement
• Salary plus bonus opportunities
• Flexible schedule
• Paid time off
• Health insurance stipend
• Simple IRA with employer matching contributions
• Ongoing training and development
• Opportunities for advancement within the agency

• Base salary of $35,000–$45,000 per year
• Performance bonuses that reward retention, service quality, and cross‑selling

• Strong customer service or administrative experience preferred
• Excellent communication skills (written, verbal, and listening)
• Detail‑oriented with strong organizational skills
• Customer‑focused and relationship‑driven mindset
• Ability to multitask and manage priorities in a fast‑paced environment
• Comfortable using computers and learning agency management systems
• Team‑oriented with a positive, professional attitude
• Property & Casualty license preferred (or willingness to obtain within a specified timeframe)