Technical Customer Success Specialist

About the Role

We are looking for a driven and tech‑savvy Technical Customer Success Specialist to join our team. This is a junior level role in which you will set up Connecteam features based on customer workflows, integrate Connecteam with other platforms, and migrate data from existing tools into Connecteam. You’ll work closely with the CS and R&D teams to develop expertise and provide outstanding service, streamlining customer processes, onboarding, and saving them valuable time.

• Meet with new clients daily to get them set up and onboarded in Connecteam
• Provide exceptional customer service
• Work offline to complete tasks assigned by clients
• Manage multiple tasks in a fast‑paced, high‑pressure environment
• Collaborate with the CS and R&D teams to ensure a seamless customer experience

• 1+ years of experience in a customer‑oriented position – required
• 1 year of experience in a SaaS company – preferred
• Native‑level English proficiency – must
• Tech‑savvy, dedicated, eager, and curious to learn new things and constantly improve
• Strong team player with excellent communication and collaboration skills
• Ability to thrive in a high‑pressure environment

• Monday–Friday: 9:00 am – 5:30 pm
• Located in commutable distance to office in Melbourne, able to work hybrid 3 days per week – must
• Hybrid work days:
  Monday, Wednesday, Friday – in office