Bank Teller

Overview

The Bank Teller (Concierge Banker) is responsible for assisting the assigned Banking Center in meeting and/or exceeding branch profitability goals by generating new and/or managing existing customers and ensuring that efficient, professional, and quality VIP service is delivered through the handling of various financial transactions whether in person or by telephone.

We are an 8-time winner of Best Places to Work in Kentucky. We value a workplace culture that gives bankers purpose each day by delivering our brand of happier banking service to customers and other employees. We’re looking for self-starters, outside-the-box thinkers, customer service wizards, small business enthusiasts, and active community contributors. At Forcht Bank we value diverse thinking that helps us serve our customers better.

Since opening in 1985, we have offered traditional banking services delivered in a nontraditional way. We differentiate ourselves with exceptional customer service and strong digital banking tools to help customers manage their basic needs, complemented by our values of daily excellence.

We believe in:

• Giving back to our communities
• Embracing change and evolution
• Building relationships based on trust and transparency
• Celebrating and embracing our diversity

We invest in happier employees by providing training and development to deliver happier banking and create happier customers. Perks include:

• Comprehensive benefits package
• 401(k) Retirement Plan with up to 4% Company Match (fully vested from day
  1)
• Company-paid life insurance
• Minimum of 15 days of Paid Time Off (PTO) after a 60-day introductory period
• Nine paid holidays, plus Birthday Leave and Community Service Leave
• Employee celebrations and professional recognition
• And more

• Must be able to work a flexible schedule that may include early/late shifts and regular weekend hours
• Must be available on Saturdays; working every Saturday is not required
• Certain positions are considered essential to the infrastructure; individuals must be able to report to work as directed in inclement weather, emergencies, or pandemic conditions
• Must attend new hire training in Lexington, KY, Monday–Friday, 9:00 am–4:00 pm for one to two weeks
• Ability to travel to other locations as needed

To perform this position successfully, an individual must be able to perform each essential duty and responsibility satisfactorily.

• Develop and maintain customer relationships by calling on prospective customers, identifying prospects, establishing suitable methods of contact, and determining appropriate products and/or services.
• Perform day-to-day operations to achieve satisfactory scores on branch audits.
• Refer opportunities to ancillary lines of business.
• Assist customers with financial transactions:
• Cash checks within proper authorization levels and pay out money after verifying signatures and amounts, and ensuring accounts have sufficient funds
• Receive checks and cash for deposit, verify amounts, and check deposit slips for accuracy
• Record transactions and issue computer-generated receipts
• Place holds on accounts
• Assist customers with questions, concerns, and explanations or demonstrations of bank products or services
• Recognize and pursue opportunities to cross-sell products and services based on customer needs
• Perform other duties as assigned

The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide excellent customer service while upholding Forcht Bank’s mission, vision, and values
• Ability to promote and cross-sell bank products and meet referral goals
• Proficient in Microsoft Office and banking information systems applicable to the role
• Ability to deal effectively and tactfully with customers
• Ability to work with a team and with other departments
• Ability to work with little supervision
• Strong attention to detail
• Ability to handle sensitive or confidential information
• Ability to organize tasks in a specific order or pattern
• Active listening and clear…