Customer Service Representative
Job in
Dunnville, Casey County, Kentucky, 42528, USA
Listed on 2026-06-23
Listing for:
Neat Companies
Full Time
position Listed on 2026-06-23
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, HelpDesk/Support, Spanish Customer Service, Bilingual
Job Description & How to Apply Below
Job Details
Job Location:
Transportation Office - Dunnville, KY 42528
Job Description:
Are you looking for a career, not a job? Then come work for Neat Companies! We have been in business for over 50 years in Dunnville, KY. We are hiring a Customer Service Representative with excellent problem solving and customer service skills to help our dealers and end users.
Duties- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
- Provides pricing, product information and delivery information to store personnel as well as taking orders and upselling as the opportunity arises
- Processes warranty claims, special orders and RMA’s in a timely manner
- Records all calls and communications with customer in the business system, while monitoring the customer care in-box
- Other duties as assigned
- Excellent Customer Service skills with the ability to display tact, diplomacy, and calmness while interacting with customers and co-workers
- Above average computer skills, with an emphasis on Microsoft Excel
- Ability to pick up new skills and industry knowledge quickly, with an eagerness to learn more about the company & the reason behind each step of the job
- Strong analytical skills with the ability to multi-task
- Excellent organizational skills
- Communicate clearly via telephone and computer
- Prolonged sitting, occasional bending/stooping, pushing/pulling and twisting
- Occasional light lifting and carrying up to 10 to 20 pounds
- 100% Employer Paid Anthem Health Insurance
- $25K Employer Paid Anthem Life Insurance
- 401k With Employer Match
- Short & Long Term Disability
- Anthem Vision & Dental
- Paid vacation and holidays
- Paid sick/personal time
- Paid bereavement days
- Employee Assistance Program
- Access to Blu Mine Health Clinic with NO Co-pay & NO Cost for many tests & initial prescriptions
- Strong job security
- Family oriented culture
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