Customer Service Representative II

Wilsonart

Position Title: Customer Service Representative II

JOB SUMMARY

Serves as a resource for customers on validity and availability of orders, special requests, etc. Coordinates with other departments on customer requirements to insure timeliness and customer satisfaction. Assist other Customer Service Reps/Liaisons as needed. Performs other tasks as required.

• Receives and enters orders for customers
• Responds to customer inquiries regarding inventory availability, validity, and special request items
• Coordinates with other departments to insure timeliness of production and shipping
• Communicates estimated production lead times and delivery times to customers
• Receives discrepancies and requests for credit from customers
• Checks status of orders and back-orders
• Works with Material Specification team for parts creation

• Knowledge and experience working in System 36 and INFOR
• Knowledge of computers sufficient to utilize email, spreadsheets and databases
• Typing skills sufficient for email communications and data entry into various systems
• Skill in operating office equipment
• Ability to communicate in both oral and written forms with all levels inside and outside of the organization
• Ability to work independently
• Ability to meet deadlines
• Ability to professionally address a variety of customer issues
• Ability to gain product knowledge
• Ability to carry out tasks completely, efficiently and in a timely manner

• High School Graduate or GED
• 15 semester hours of college in a related field may substitute for required experience

• 1+ Years Experience in Customer Service and Accounting

PHYSICAL REQUIREMENTS:

• Light work
• Walking

ENVIRONMENT:
Located in an indoor area with frequent exposure to mild physical discomfort from dust, fumes, temperature extremes, loud noises and bright lights. Examples: mail clerks, material handlers and food service workers

Wilsonart is an Equal Opportunity / Affiantative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Equal employment opportunity, including veterans and individuals with disabilities.

PI