Client Service Analyst

Position: Client Service Analyst - (9 Months Fixed Term Contract)
Location: Korea

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Category:
Client Service Delivery

Job Schedule:

Full time

Posted Date: T03:08:33+00:00

Job Shift: Day

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Job Summary

As a Client Service Account Manager in Payments, you will be responsible for providing comprehensive account management service and escalation support overseeing relationship regionally (and/or globally), ensuring that each J.P. Morgan branch delivers timely services and achieves detailed knowledge of their client support requirements and acting as a primary point of escalation for Korea Corporate clients. The objective is to ensure that all client service related tasks are completed promptly with a high degree of quality and efficiency.

Job Responsibilities

* Act as the primary and trusted contact for Corporate clients, handling day-to-day transaction inquiries, provide timely responses and proactive updates on transaction status to clients

* Identify and escalate issues in a timely manner

* Deliver a regulatory requirement to clients especially FX regulation in relation to cross-border incoming and outgoing transactions

* Collaborate across teams, business partners and stakeholders to offer solutions for clients to achieve and maintain high levels of Client Satisfaction

* Provide back-up customer service function to team members when required

* Take ownership in pending cases through a close follow-up and proactively make an update to clients

* Ensure that client issues are escalated appropriately and compliance with audit and risk policies and procedures on the bank's operational process and product functionalities

Required Qualifications , Capabilities, and Skills

* A strong understanding of the cash management business, products, and operational procedures

* Detail orientated, team player, takes end to end ownership, strive for results to support/grow the business, sustain intensity & optimism while focusing on delivering excellent service to clients

* Proven ability to influence stakeholders and communicate clearly to effectively manage client relationships

* Demonstrates the ability to analyze situations, prioritize/troubleshoot issues and manage multiple tasks effectively

* Ability to work well within tight deadlines and good time management skills are required

* Fluency in verbal and written English communication skills

* Strong problem solving skills to provide quick resolution on issues

Preferred qualifications, capabilities, and skills:

* Experience in an established Financial Institution with Treasury Services experience (preferably in a client facing role)

This role is intended to be for an initial term of 9 months only, however, subject to business needs, the contract may be extended or converted to permanent employment