Customer Service Specialist

Make a Meaningful Impact Every Day

At GT Independence, people are at the heart of everything we do. If you thrive in a collaborative environment, love what you do, and are eager to grow, you’re in the right place. Discover a career where your work genuinely improves lives and supports a mission that matters.

We offer a hybrid work schedule (2 days in the office, 3 days from home) after 90 days of employment. The position could become fully remote after one year of employment.

As a Customer Service (Self Determination) Support Specialist or SDSS, you’ll work on a team to deliver great customer service, over the phone, to people self‑directing their care as well as other stakeholders.

• Make and receive phone calls to support external and internal stakeholders
• Enter information into databases, such as a call log, for effective record keeping
• Prepare and send documents via Docu Sign or email
• Ensure the proper naming and saving of documents in the document management system
• Assist customers in returning documents
• Manage Docu Sign accounts and support issues from the operations staff and customers
• Ensure all compliance standards are met for audit purposes
• Timesheet reviewing and time tracking
• Accurately and efficiently complete payroll checklists for assigned agencies
• Work with your team leader to identify strategies for reducing errors
• Collaborate with your team to resolve rejected timesheet issues

• High School Diploma or GED required
• Associate degree preferred

• Work is performed in a typical office (call center) setting. This position is based in Sturgis, Michigan.

• Flexible paid time off
• Competitive wages
• Benefits package
• Meaningful opportunities for professional growth