Customer Service Representative

Job Description

Wastequip is looking to hire a Customer Service Representative (CSR) for the Mount Sterling, KY team. The Customer Service Specialist plays a crucial role in fostering positive customer relationships and ensuring seamless order management for the Waste built division.

Pay range: $22‑$28/hr

• Respond promptly and effectively to all customer inquiries, including price quotations, order processing, change requests, warranty claims, and status updates.
• Troubleshoot customer issues by reviewing past inquiries, researching information, and collaborating with internal departments to find solutions.
• Develop accurate and timely quotations based on the sales strategy and customer information, using the quoting system.
• Maintain and update records for active orders, posting changes and managing scheduling adjustments.
• Act as the main point of contact between customers and internal departments for assigned projects related to text and graphic materials.
• Obtain necessary documentation for order entry, including coordinating with production planning, transportation, and keeping customers informed about shipment details.
• Provide accurate freight quotes for shipments, coordinating with the transportation team and the sales team as needed.
• Assist the credit and accounting department with managing customer accounts, including order entries, credit limits, and holds.
• Resolve product or service issues by addressing customer complaints, determining the root cause, and identifying solutions, while documenting all cases in Salesforce.
• Perform additional job‑related duties as assigned to support customer satisfaction and team goals.

• High school or equivalent required; associate degree preferred.
• 2–3 years of previous sales/customer service experience strongly preferred.
• Experience with Microsoft Office products and ERP systems.
• Must be able to maintain accurate records and perform basic mathematical operations.
• Must be able to operate a personal or laptop computer, with emphasis on accurate 10‑Key numeric typing.
• Must be mechanically inclined.
• Must have excellent written and oral communication skills.
• Must be able to multi‑task and function effectively in a shared office/call center setting.
• Must be able to speak, write and read English fluently;
  Spanish fluent is a plus.
• Must be able to assist in the warehouse from time to time.
• Favorable: experience in the garbage truck/garbage industry.
• Behaviors: detail oriented, dedicated, team player.

• Medical plan options:
  Base HSA (High Deductible) and Buy‑Up Medical Plans;
  Prescription (Rx) Insurance;
  Health Savings Account (HSA).
• Dental plan options:
  Base Dental and Buy‑Up Dental Plans.
• Vision insurance.
• Flexible Spending Accounts (FSA’s) – Health Care FSA, Dependent Care FSA.
• Company‑paid base life insurance;
  Accident, Death & Diss… insurance (rest omitted for brevity).
• Short‑Term Disability (STD) and Base Long‑Term Disability (LTD) Insurance.
• Employee Assistance Program (EAP);
  Voluntary Hospital, Accident & Critical Illness (Cancer) Insurance.
• 401(k) Retirement Plan with 50% company match.
• Voluntary pet insurance; vacation and personal/sick time paid; grandparent leave; bonding leave; adoption assistance.
• Education assistance (tuition reimbursement).

Wastequip got its start in 1989 with containers and compactors. Today we are the waste industry’s only All‑in‑One solutions provider – from carts and containers to hoists, trucks, parts, service, and technology. As North America’s leading waste‑handling equipment manufacturer, we drive sustainability across the industry while improving our own operations and making it easier for our customers to do the right thing.

Wastequip is an Equal Opportunity Employer and is committed to diversity and inclusion in our workforce. All qualified applicants and employees are considered and evaluated for employment without regard to race, color, religion, sex (including pregnancy, gender identity or expression, and sexual orientation), national origin, age, disability, genetic information, military status, or any other class protected by applicable law. Wastequip will provide reasonable accommodations to allow an applicant to participate in the hiring process if requested.