Terminal Customer Service

Customer Service Representative

RSI Logistics, a subsidiary of Trinity Rail, is seeking a Customer Service Representative for our Somerset, KY rail transload terminal. This position supports customer service requirements and handles general office tasks including BOL processing and some accounting-type functions.

What you'll do:

• Customer service, intake of BOLs, and commodities being delivered or transferred
• Fulfill daily workload and tasks delegated by manager/cross-train as necessary
• Enforces safety policies and procedures with other employees and visitors to the facility
• Updating and maintaining customer databases
• Monitoring and ordering customer inventory
• Maintaining filing systems
• Maintain and communicate customer inventory information
• Compiling records of office duties and activities
• Handling inquiries and incoming customer work order requests
• Reviewing files and records to answer customer requests for information
• Checking and distributing documents and correspondence
• Photocopying, scanning, faxing, and sending emails
• Organizing and scheduling customer work orders
• Interacts with customers, railroad crews, and visitors
• Answer phone calls for the facility
• Utilizing an inventory tracking system
• Work in trailer or building on railroad terminal property. No exposure to extreme heat, cold, noise or chemicals or hazardous equipment.
• Performs all other duties as assigned

What you'll need:

• High school diploma or GED equivalent
• Valid Driver License
• Five (5) + years of experience in an office setting, rail experience a plus
• Ability to understand and follow operating procedures and policies
• Committed to understanding client needs, responding effectively, and ensuring satisfaction
• Ability to actively engage in conversations to communicate with economy and clarity, clearly understand the message and intent, and receive and process feedback.
• Proficient computer skills with Excel, Microsoft Word, and Outlook
• Knowledge of office and business practices, equipment, and procedures
• Good conflict resolution skills
• Able to pay close attention to details and identify and correct mistakes
• Must possess good organizational skills
• Ability to perform work safely and productively