Customer Experience Representative

CUSTOMER EXPERIENCE REPRESENTATIVE

Job Location:

Jolly Enterprises
- Wilder, KY 41076

Shift: Monday
- Friday, 8am - 4:30pm

Pay Range: $17-20 per hour, based on experience

• Competitive Bi-Weekly Pay, 401K Retirement Matching
• Health Benefits:
  
  Medical, Dental, Vision
• Paid Training (We Pay You to Learn on the Job)
• 10 Days of PTO, 6 Paid Holidays
• State of the art facility includes a full court basketball/event center available to employees and their families or friends
• NEXSTAR Company
  - Training and coaching
• Work Hard, Play Hard! Motivated team players who like to have fun
• Work/Life Balance
• Community Focus
• Office Support

Because we offer top of the line products and services, we need top of the line Customer Experience Representatives who genuinely care about the customer and look at this opportunity as not just a job but a career.

You will promote customer satisfaction by converting incoming customer calls into booked service appointments.

You will need to learn the call script in order to sound professional and authentic when speaking with our customers.

• Participate in training so that you grow and develop as a professional.
• Maintain and update our customer database with complete and accurate information.
• Maintain communication with dispatch and your manager.