Inventory Specialist

Insight Global is looking for a inventory support specialist for a commercial vehicle supplier in Hebron, KY. This position is client facing and spends much of their time processing and managing customer orders and developing customer relationships. Negotiating and/or adjusting delivery dates with agreement of customers; ensuring continuity in supply to customers; reporting of customer orders fulfillment; support in resolving logistic claims;

cooperation with production & material planning teams.

• Answering inbound calls – 30%
• Emails from customers – 30%
• Adding in orders, verifying inventory, verifying pricing, tracking information for orders and add into SAP – 40%

• Answer incoming customer phone calls and provide professional first-class sales support.
• Receive and process orders on behalf of customer in an efficient and accurate manner, as well as providing order status updates, monitoring customer orders, negotiate and adjust delivery dates with agreement of customers.
• Work with customer to meet customer service fill rate goals, maximize customer satisfaction.
• Interface with customers and Key Account Managers to resolve issues affecting customer satisfaction and to support key customer account activity.

• 2-3 years of experience in a help desk, service desk, sales, or call center environment
• Inventory ordering experience
• MS Office Suite proficiency – must be advanced in MS Outlook and MS Excel
• Order Entry/Order Management
• Understand shipping terms
• Strong reliability, ownership, and proactive problem solving

• Sales experience within a call center environment
• Automotive industry experience
• Experience using Salesforce and/or New Voice Media
• ERP systems (order side not procurement side)