Property Casualty Customer Service Representative

Location: Northern

## Property Casualty Customer Service Representative Apply locations:
Greensboro, NC, USAtime type:
Full time posted on:
Posted Todayjob requisition :
R26 Built on meritocracy, our unique company culture rewards self-starters and those who are committed to doing what is best for our customers.
** Brown & Brown
** is seeking a
** Property Casualty Customer Service Representative
** to join our growing team in
** Greensboro, NC**.The Property Casualty Customer Services Representative will provide prompt, efficient, and high-quality customer service within a high-volume insurance center. The focus of the role is customer experience with the goal of increasing customer retention and soliciting new business or cross-sell opportunities.
** How You Will Contribute:
*** Receive, process, and respond to customer inquiries regarding, but not limited to, existing policy questions, coverage change requests, requests for new policies, certificates of insurance, auto , billing, payments, or any other service-related matters.
* Proactively seek referrals from current customers to solicit new business and capitalize on cross-sell opportunities.
* Provide an exceptional customer experience.
* Document renewal, sales, and insurance operations compliance documents into the agency management systems.
* Attend internal and client meetings, as needed.
* Follow agency guidelines, policies, and procedures.
* Promote teamwork, support, knowledge sharing, and a positive attitude in the department and office.
* Promote a commitment to achieve or exceed internal and external performance standards.
* Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology including professional development and continuing education required for valid licensing.
** Licenses &

Certifications:

*** Property & Casualty Producer Insurance License in good standing
** Skills & Experience to be Successful:
*** 2+ years of customer service experience in the insurance industry
* Comprehensive knowledge of personal lines insurance to include home, auto, umbrella, watercraft, collections, etc.
* Proficient knowledge in Microsoft Windows environment, including but not limited to Word, Excel, Power Point, and Publisher.
* Experience handling personal account renewals, service needs, and customer escalations
* Experience handling policy endorsement requests, mortgage changes and Auto IDs
* Experience handling payments or billing questions
** Teammate Benefits & Total Well-Being
** We go beyond standard benefits, focusing on the total well-being of our teammates, including:
* * Health Benefits*:
Medical/Rx, Dental, Vision, Life Insurance, Disability Insurance
* * Financial Benefits*: ESPP; 401k;
Student Loan Assistance;
Tuition Reimbursement
* * Mental Health & Wellness*:
Free Mental Health & Enhanced Advocacy Services
* * Beyond Benefits*:
Paid Time Off, Holidays, Preferred Partner Discounts and more.
* Not reflective of all benefits. Enrollment waiting periods or eligibility criteria may apply to certain benefits. Benefit details and offerings may vary for subsidiary entities or in specific geographic locations.
* ** Recruiting Vendor Disclosure Statement
** Brown & Brown does not accept unsolicited resumes from external recruiters, recruitment vendors or employment agencies ("Recruiting Vendors"). Recruiting Vendors must have a valid written agreement and received prior written authorization from an authorized Brown & Brown representative before submitting candidates for any publicly posted role. Any unsolicited resumes submitted to Brown & Brown or its employees become the property of Brown & Brown, and no fees will be paid for such submissions.

Additional information regarding this policy can be found on our careers page.
** The Power To Be Yourself
** As an Equal Opportunity Employer, we are committed to fostering an inclusive environment comprised of people from all backgrounds, with a variety of experiences and perspectives, guided by our Diversity, Inclusion & Belonging (DIB) motto, “The Power to Be Yourself”.
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