Service Administrator​/Dispatcher

Service Administrator/Dispatcher

Regular Full Time Clerical Ashland, VA, US

Salary Range: $20.00 To $25.00 Hourly

• 123 Equipment Solutions – A Tech
  24 Company
• Location: 9432 Atlee Commerce Blvd. Ashland, VA 23005
• Compensation: $20-$25 per hour

* This is a fully on-site position. Candidates must be able to work from our Ashland, VA office during scheduled business hours*

Why Join Tech
24?

At Tech
24, we invest in our people so they can focus on delivering exceptional service. When you join our team, you can expect:

• Weekly Pay – Reliable pay, every week
• Fully Equipped for Success – Company computer and equipment provided
• Work-Life Balance – Generous paid time off, paid holidays,and your birthday off
• Comprehensive Benefits – Medical, dental, vision, and short-term disability coverage (effective 1stof the month following your date of hire)
• Company-Paid Protection – Long-term disability and basic life insurance at no cost to you
• Retirement Planning Made Easy – 401(k) with company match and immediate vesting
• Employee Assistance Program (EAP) – Free, confidential counseling and support for you and your family, including financial and legal resources

About 1-2-3 Equipment Solutions

Based in Chester, Virginia, 1-2-3 Equipment Solutions primarily serves restaurant and hospitality customers across Virginia and North Carolina by offering maintenance/repair and installation/replacement of HVAC, refrigeration, and hot-side kitchen equipment. The company also provides temporary cold storage solutions for planned maintenance and unplanned emergencies.

123 Equipment Solutions is seeking a Service Administrator/Dispatcher to support customers, technicians, and internal teams by coordinating service activities and ensuring a positive customer experience. The Service Coordinator serves as a primary point of contact for customers, responding to inquiries, scheduling service appointments, and providing updates throughout the service process.

The ideal candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced environment while maintaining professionalism, accuracy, and attention to detail.

• Answer customer inquiries via phone and email in a professional and timely manner.
• Schedule service appointments and coordinate technician availability.
• Communicate appointment details, scheduling updates, and service information to customers.
• Provide customers with status updates on open work orders and service requests.
• Monitor the progress of service calls and ensure timely completion.
• Coordinate follow-up visits and return service appointments as needed.
• Create and maintain accurate customer, scheduling, and service records.
• Enter work orders and customer information into service management systems.
• Serve as the primary communication link between customers, technicians, and internal departments.
• Assist customers with service-related questions and direct inquiries to the appropriate personnel when necessary.
• Collaborate with technicians, managers, and administrative staff to support operational efficiency.
• Utilize dispatching and business management software to manage service activities and documentation.
• Generate and distribute reports, invoices, and other service-related documentation as needed.
• Assist with general office and administrative responsibilities.
• Support the team in meeting customer service and operational performance goals.

• High school diploma or GED required.
• Minimum of three (3) years of customer service, service coordination, dispatching, or administrative experience.
• Experience in HVAC, refrigeration, food service equipment repair, plumbing, electrical, or other field service industries preferred.
• Strong customer service skills with a commitment to providing a positive customer experience.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to multitask and effectively manage competing priorities in a fast-paced environment.
• Proficiency with Microsoft Office, including Outlook, Word, and Excel.
• Proficient typing and data entry skills with a high…