Public Safety Dispatcher Trainee

This is a trainee position in developing the essential knowledge and skills to function as a Public Safety Dispatcher. Trainees receive on the job training while performing duties of a dispatcher under close and continuing supervision. Trainee appointments are for a period of one year, following which incumbents receiving satisfactory ratings will be advanced to the title of Public Safety Dispatcher without further examination.

The 911 Center provides emergency response services twenty four hours a day, seven days a week; dispatchers must work flexible work schedules which will include overtime on a voluntary and mandatory basis. Does related work as required.

As a Trainee, participates in all dispatching functional operations under guidance, direction and assistance of trainers or superiors and will cover the following activities:

• Receive emergency and non-emergency calls from the public and determine the appropriate course of action based on the caller’s needs and existing policies, procedures, and directives.
• Receive and place administrative phone calls to support all of the public safety agencies in Wayne County.
• Type information into a Computer Aided Dispatch System
• Operate multiple computer, phone, and radio systems
• Dispatch (via radio, telephone, and computer) Law Enforcement, Fire/Rescue, and Emergency Medical Services while maintaining responsibility for officer and responder safety.
• Communicate (via radio, telephone, computer) pertinent information to emergency personnel responding to calls
• Maintains the status of Emergency Responders
• Demonstrate continuous effort to improve operations, decrease turnaround times, streamline work processes, and work cooperatively and jointly to provide quality seamless customer service
• File data and perform other routine clerical tasks.
• Make referrals to other county departments and outside agencies
• Maintain computer records through data entry;
• Must be able to obtain the necessary certifications for the position, and maintain those certifications for the duration of employment. These include, but may not be limited to the following: eJusticeNY operator, Public Safety Tele communicator (PST), Emergency Medical Dispatcher (EMD), and Cardio Pulmonary Resuscitation (CPR).

the geography of Wayne County and bordering counties;
Emergency Services terminology and signal systems;

operate computer and radio equipment; hear and speak clearly with a minimum of speech impediments; maintain composure while thinking clearly and acting effectively during stressful situations; accurately obtain appropriate information during stressful situations; prepare records and reports; pass a background investigation with no criminal record; successfully complete communicator's school; maintain tact and courtesy;
Ability to work additional hours on a voluntary and/or mandatory basis; multitasking and prioritizing; physical condition commensurate with the demands of the position.

Graduation from high school or possession of a high school equivalency diploma.