Customer Service Representative

Lanham Hardwood Flooring is looking to hire a full-time Customer Service Representative
.

Is being dependable, professional, and a team player at the heart of all you do? Would you like to work with an established flooring distribution company
? If so, please read on!

This position comes with competitive benefits (employer pays for 100% of employee's medical plan*), a
great schedule (Shift Hours are Mon-Fri 8a-4:30p), and an annual bonus
. Other benefits include, no nights or weekends. Disability, and Life Insurance
- All 100% paid for employee. PTO+ Holiday pay, and 401K with matching contribution from the company.
* Medical coverage is 100% paid for the employee only. Employees are responsible for family portions if covering more members.

Founded in 1907, we are a friendly, customer-driven supplier of hardwood flooring products and services. We are committed to bringing value to each of our customers by providing quality products and superior service. As a distributor, our role is to provide our customers with the products they need when they need them.

At Lanham, we put people first! Building long-term and positive relationships with our customers, employees, and suppliers is a big part of how we achieve success. Our employees are incredibly important to us, and we strive to make them feel valued
. We make sure that every employee has a voice
! Lanham strives to provide a workplace where employees work hard, are friendly and respect of one another.

• Answer incoming customer calls
• Respond to customer inquiries (i.e. pricing, stock, order status)
• Enter customer orders into the system
• Complete sales transactions for will-call customers
• Assist in receiving and stocking products, help to fulfill will call orders, ups shipments and assistance with inventory counts.
• Assist in warehouse when needed to pull products for orders and help customers by loading their order.
• Ability to lift up to 70lbs
• Bilingual is a plus (Spanish)

• Experience working in the field of customer service
• Good technical/computer skills
• Strong communication skills and good phone etiquette
• Comfortable working with and driving a forklift when needed (will train)
• Experience working in warehouse environment is preferred
• Must be a high school graduate
• College Degree preferred, but not required
• Certifications preferred, but not required