Bilingual Call Center Representative (English​/Spanish

Position: Bilingual Call Center Representative (English/Spanish)
Location: Northern

## Bilingual Call Center Representative (English/Spanish)
Applytime type:
Full time posted on:
Posted Todayjob requisition :
JR4548# Call Center Representative (Bilingual English/Spanish)## Join a Fast-Growing National Financial Services Organization
** PHP Agency*
* ** Fountain Place | Downtown Dallas, TX
** Looking for more than just another call center job?

At PHP Agency, you’ll be the voice of a nationally recognized financial services organization, supporting agents across the country. We’re looking for energetic, service-minded professionals who thrive in a fast-paced environment and bring professionalism, accuracy, and care to every interaction.

Located in the iconic
** Fountain Place skyscraper in the heart of Downtown Dallas**, our team enjoys a modern, collaborative workplace with exceptional commuter benefits, including:
** Paid onsite garage parking*
* ** Fully subsidized DART rail access
** Convenient access via
** Akard Station
** and
** St. Paul Station
** just steps from the office##
** Why PHP Agency?
** Founded in 2009, PHP Agency is one of the nation's fastest-growing financial marketing organizations, with more than
** 27,000 licensed agents
** across 49 states and Puerto Rico. Our agents have helped educate and serve over
** 450,000 American families
** with financial protection and retirement solutions. As a proud member of the
** Integrity Family of Companies**, we're committed to innovation, growth, and delivering exceptional customer experiences.##
** What You'll Do
** As a Contact Center Representative, you’ll serve as a primary point of contact for PHP agents, managing high-volume inbound and outbound calls, emails, chats, and transfers. You’ll provide accurate, timely support across insurance-related inquiries, navigate multiple systems and carrier websites, and partner with internal teams to deliver a seamless customer experience.###

Key Responsibilities
* Respond to agent and customer inquiries accurately, professionally, and efficiently across phone, email, chat, and transfer channels.
* Deliver exceptional service by using active listening, empathy, and sound judgment to resolve questions and concerns.
* Assist with account inquiries, website navigation, product information, service needs, and other insurance-related support requests.
* Research and document interactions accurately while maintaining updated customer and account information.
* Use internal systems and carrier websites to research information, troubleshoot issues, and provide timely resolutions.
* Communicate company updates, product and service information, and policy changes clearly and consistently.
* Collaborate with New Business, Commissions, Annuities, and other internal teams to identify solutions and support a seamless customer experience.
* Support team training, onboarding, and continuous improvement efforts as needed.##
** What Makes You a Great Fit
** We're looking for professionals who genuinely enjoy helping others and can confidently manage multiple priorities in a dynamic environment.###

Required Qualifications
* Bilingual fluency in
** English and Spanish
*** Exceptional verbal and written communication skills
* Strong listening skills and a customer-first mindset
* Ability to build trust and rapport quickly
* Professional, patient, and empathetic approach
* Strong organizational and time-management abilities
* Ability to adapt and thrive in a fast-paced setting
* Comfortable learning new technologies and systems
* 1–2 years of experience in a call center environment or working with multi-line phone systems
* Strong troubleshooting and problem-solving skills
* Previous experience in customer service, contact center support, financial services, or insurance is a plus##
** What You'll Love About Working Here
*** Professional office environment in a premier Downtown Dallas location
* Paid onsite parking or fully covered DART access
* Opportunities to grow within a rapidly expanding national company
* Collaborative team culture that values service, accountability, and innovation
* A high-energy Contact Center environment where no two days are the same and your work directly supports agents across the country.
* Hands-on…