FirstEnergy Met-Ed Customer Service Representative
Listed on 2026-08-20
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Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
First Energy Met-Ed Customer Service Representative
On-Site
$17/hour, M-F Schedule
Description
Are you ready to jumpstart your career with a Fortune 200 company that values your hard work and customer service skills? First Energy Met-Ed, a leader in the utility industry, is looking for motivated Customer Service Representatives to join our team!
Why Join Us?- Fantastic Work Schedule
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Enjoy a stable, Monday through Friday schedule! - Great Pay
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Starting at $17.00/hour with opportunities for growth and advancement. - Outstanding Benefits
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Comprehensive medical insurance, dental reimbursement, and life insurance. - Comprehensive Training
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Get paid to learn with our on-site training program that ensures your success. - No Sales or Telemarketing
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Focus solely on providing excellent service—no high-pressure sales!
As the voice of First Energy Met-Ed, you’ll be the first point of contact for our valued customers. After completing our paid training, you will:
- Deliver Outstanding Service
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Answer inbound calls and provide solutions to service-related questions. - Resolve Billing Questions
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Assist with payment options, billing concerns, and account maintenance. - Assist During Emergencies
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Process outage and emergency calls with professionalism and care. - Build Customer Trust
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Document account notes and use your independent judgment to resolve concerns calmly and courteously.
- Education
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High school diploma or GED. - Experience
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Previous customer service experience is a must. - Skills
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Strong communication, problem-solving abilities, and a professional demeanor.
- Competitive pay starting at $17.00/hour.
- Comprehensive benefits package, including medical, dental, and life insurance.
- Paid training to set you up for success.
- Endless growth opportunities in a Fortune 200 company.
Inno Source has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.
We are an equal Opportunity Employer – Age / Race / Color / Sex / Sexual Orientation / Gender Identity / Disability / Veteran.
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