Receptionist, Customer Service​/HelpDesk

The Reno-Tahoe Airport Authority is seeking one (1) highly organized individual to be our new Front Desk Receptionist. This role is the first impression and ambassador for the Airport Authority. Under general direction, the Receptionist performs a wide variety of administrative and operational support functions to the People Operations department. The Receptionist also provides assistance to internal and external customers related to airport services, ranging from moderately difficult to complex;

and performs general andministrative and clerical support services to the organization.

We are the owners/operators of Reno-Tahoe International Airport. We are a small but mighty team of 280-ish employees who take tremendous pride in the work we do and the important role we play in our community and the Reno-Tahoe region. We are Accounting professionals and Maintenance staff. We are Architects and Engineers, Police Officers and Operations Managers (and much more). And, we are undertaking the largest capital improvement project in the history of our Airport:
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Reporting to the Director of People Operations, you will have the opportunity to put your strong experience to work establishing best practices and setting the standard in this new role. There’s constantly something interesting happening at the RTAA, and as a member of “People Ops,” you are always close to the heart of the action. We are a well-established team and are looking for ambition and expertise in equal measure as we guide our organization into an exciting era which will see the opening of a new RTAA Headquarters building (HQ) and new terminals.

We are extremely culture-focused and work hard every day to keep our department and our organization moving forward in a positive direction. In short, it’s busy, it’s important, and it makes a difference to people in many ways.

• Provide high quality customer service and front-line assistance to internal and external customers, whether in-person, over the phone, or through written correspondence.
• Greet, receive and screen visitors; respond to requests for information by providing general information and handling issues with professionalism, appropriate sensitivity, and sound judgment.
• Assist in providing visitors appropriate hospitality, such as validating parking, and providing directions or general information.
• Perform general clerical functions to support the organization, including but not limited to:
  • receiving, screening, and appropriately directing written correspondence and telephone calls;
• responding to email and applicable website inquiries regarding airport related topics within a reasonable timeframe;
• assisting, as needed, with organizing, tracking, and processing the return of lost and found items;
• Support the People Operations department with various tasks as assigned, including but not limited to:
  • ordering office supplies and employee recognition related items;
• providing support for coordination of special events, trainings, projects and activities;
• assisting with recruitment, screening, and new hire related tasks;
• Fosters employee relations as established by the Airport Authority.
• Adhere to and uphold all values, rules, policies, and procedures adopted by the RTAA (e.g. THRIVE, dress code, harassment, discrimination, hostile work environment, etc.).
• Represent and conduct self in a professional manner.
• Maintain and support a high level of customer service to peers, partners and passengers.
• Adhere to safe operating procedures set forth by the Reno-Tahoe Airport Authority and OSHA.
• This position may be deemed to be essential personnel as part of RTAA's Emergency Response Team and may be required to respond to airport incidents as requested/required.
• Other assignments and/or duties as directed by a member of management.

Please note that the Employer retains the right to change or assign other duties to this position.

• Knowledge of customer service principles and practices resulting in a positive experience for RTAA guests.
• Knowledge of conflict resolution principles…