Member Services Representative Job Northern Kentucky USA,Customer Service/HelpDesk

Location: Northern

Working independently and collaboratively with others, this positions plays an integral role in executing CPI’s mission, philosophy, and commitment to providing safe, reliable electricity to our members and exceptional service to our internal and external customers. All employees are also expected to maintain a high level of trust, integrity and ethical standards.

This a Union position within IBEW Local #659. The Member Services Representative serves as a member of the Member Services team and communicates daily with customers regarding their residential and commercial utility service and ensures the best customer service experience possible.

Essential Functions of the Position:

The essential functions of this position require prioritizing and completing all assigned tasks in a timely and efficient manner, adjusting for changing priorities and availability of resources, and demonstrating initiative in identifying additional job‑related tasks to be completed when time permits.

Assists member of the public with inquiries in person, by telephone or online to answer questions regarding billings, rates and other services.

Handles credit and collection calls for non-escalated matters.

Prepares bills, initiate, processes and maintains member service orders and records.

Enrolls customers in auto-pay and pre-paid programs.

Accepts payments, makes payment arrangements and prepares deposits.

Issues disconnect and reconnect work orders.

Prepares correspondence and accounting reports, processes disbursements and maintains related records.

Maintains asset records, analyzing and providing detailed information as needed.

Prepares outgoing correspondence and maintains related records.

Represents CPI in a manner conducive to good public relations.

Communicate in a professional, respectful and courteous manner with all employees, the Board of Directors, customers and others with whom we may work. Contribute to a successful work group through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas designed to meet or exceed the organization’s strategic goals.

Complete special projects and other duties as assigned to meet team, department and organizational goals while actively demonstrating accountability and responsibility for achieving desired outcomes and measurable results.

Position Requirements:

Qualified candidates for this position will have relevant education and experience necessary to perform the essential functions and meet the minimum performance expectations for this position.

Required

Education and Experience

High school diploma or GED
Minimum two years’ post high school education.
Minimum two years’ clerical or accounting experience or any combination of education, training and experience that provides the required knowledge, skills and abilities.
Valid Oregon State driver’s license

Knowledge, Skills & Abilities

General knowledge of REA accounting methods and a fundamental knowledge of data processing procedures.
Strong computer skills and the ability to utilize customer information systems to access information and calculate utility bills.
Pleasant telephone voice and the ability to courteously work with members and the public utilizing good interpersonal and member service skills for effective communication.
Must become knowledgeable in the Coop’s policies regarding customer service, billing, collections and line extensions.
Must have demonstrated ability to be punctual and regular in attendance.
Ability to multi-task while remaining flexible with changing priorities and deadlines.
Highly ethical and self‑motivated with ability to work independently and/or with limited direction, as well as cooperatively in a team environment, while consistently demonstrating collaborative, respectful and productive work habits.
Excellent oral and written communication skills necessary to communicate clearly and effectively with internal and external customers, vendors, contractors, and other diverse audiences while providing outstanding customer service. To include the communication of technical information.
Strong problem solving research, organizational and analytical skills, combined…