Inside Sales Rep​/Service Dispatcher

Inside Sales Rep/Service Dispatcher

High-Volume Calls | Sales | Scheduling | Dispatch

At Glass Doctor of Sioux Falls
, we don't just install glass—we deliver exceptional customer service experiences from the first call to the final install. As we grow, we're looking to bring on a highly organized, customer-focused, fast paced Inside Sales Rep/Service Dispatcher (FT) who thrives in a highly active, fast-paced environment to play a key role in driving revenue and be a part of our daily operations.

Position involves high call volume, inbound/outbound calls, in-store customers, closing/booking jobs, scheduling technicians, interruptions on the fly - the pace is high speed and accuracy is KEY!

• Schedule & dispatch technicians for residential, commercial, and auto glass jobs
• Optimize daily routes for efficiency and productivity
• Coordinate job timelines, materials, and customer expectations
• Manage work orders and ensure accuracy from start to finish

• Answer inbound calls and convert inquiries into booked jobs
• Provide quotes, outbound calls follow up on leads/opportunities, and close sales
• Upsell additional services and identify revenue opportunities
• Deliver a professional, friendly, and solution-focused customer experience

• Order glass, parts, and materials from vendors (learn varieties of glass)
• Track inventory and ensure job readiness
• Process billing, payments, and job documentation
• Maintain organized records and communication with customers

• * 2+ years of high-volume call center, inside sales, service dispatch, C/S or home-service experience highly desired
• * Strong communication and customer service skills
• * Proven ability to sell and close business over the phone & upsell skills
• * Highly organized with strong multitasking ability
• * Accustomed to working in a highly fast-paced, team environment
• * Problem solver with high attention to detail
• * Tech-Savvy (scheduling systems, CRM "Service Titan", office software) with intermediate to advanced typing skills (fast typing while talking required)

This is NOT a traditional customer service position; it is an Inside Sales Rep with Service Dispatch combined into one!

• * Excellent compensation $19-$22/hour (DOE) + annual bonus based on performance.
• * Health insurance/Life Insurance/HSA, AFLAC Supplemental Insurance, holiday pay, vacation pay, 401K retirement w/match, employee events & annual company retreat.
• * Fun, family-owned business, an excellent place to be with the best crew!

Location:

2420 N Bakker Landing Ave, Tea, South Dakota 57064 (I-29 & Tea Exit).

Position available to start ASAP. EOE